glennr1978 Posted December 15, 2013 Share Posted December 15, 2013 Get your money back and go visit Glenn at Coral Gardens. Plus one too what LM said. My good buddy Glenn is a great stand up guy with top shelf coral and takes care of his customers. You can only do good by him. Besides I'm constantly reading horror stories about this particular vendor you ordered from. Thanks guys! I can't stress enough how much I truly appreciate your support!! I just dont understand how/why companies do this. I run two companies (albiet they are small) and work 50+ how weeks at my normal job and make sure I stay in constant contact with everyone! It doesnt take long to send an email back saying youre working on it, etc.. You put allll of that hard work and your heart and soul into starting a company and obtaining customers, and then they just let them slip away like they are chopped liver not their life blood like they really are. Customer service goes a long way in this industry with all of the competition. I couldn't have said it better myself. Reputation is everything in this business. R2G has been around for quite a while, it really surprises me that their customer service seems to have declined so much. Something must be up... Link to comment
4x5 Posted December 15, 2013 Share Posted December 15, 2013 Businesses for the most part don't seem to care nowadays, which is ironic because people are starting to care about businesses caring more and more. It sucks but it's also great to find smaller companies who give a shit - I'll gladly send them my money. Link to comment
alrdye Posted December 15, 2013 Share Posted December 15, 2013 Get your money back and go visit Glenn at Coral Gardens. Website URL? coralgardens.com looks to be a travel site. Link to comment
bizzarro Posted December 15, 2013 Share Posted December 15, 2013 Website URL? coralgardens.com looks to be a travel site. It's on the Sponsors forum near the bottom of the list. Link to comment
Lawnman Posted December 15, 2013 Share Posted December 15, 2013 Website URL? coralgardens.com looks to be a travel site.Look at there sponsor page here. Or PM Glenn he will fix you right up. Link to comment
Chris! Posted December 15, 2013 Share Posted December 15, 2013 I just dont understand how/why companies do this. I run two companies (albiet they are small) and work 50+ how weeks at my normal job and make sure I stay in constant contact with everyone! It doesnt take long to send an email back saying youre working on it, etc.. You put allll of that hard work and your heart and soul into starting a company and obtaining customers, and then they just let them slip away like they are chopped liver not their life blood like they really are. Customer service goes a long way in this industry with all of the competition. Yeah its amazing how stupid some people can be when it comes to running a business.... hmm this guy just gave me money once, I think I will screw him over, #### around and take my time so he doesn't come back ever again......... Customer service is like the #1 part of customer retention and CS goes well beyond when you collect the money IMO. Without customer service you have no customer retention, without CR you don't get repeat customers and even worst they do things like post threads like this so others see how shitty you are and then you lose not only potential customers but potential money.... without potential money you have no potential! FWIW Glenn seems like a good stand up guy just from the conversations I have had with him, when I am looking for corals again I will definitely be considering going through him! Link to comment
4x5 Posted December 15, 2013 Share Posted December 15, 2013 Website URL? coralgardens.com looks to be a travel site. http://stores.ebay.com/coral-gardens-aquaculture Link to comment
Travis Posted December 15, 2013 Author Share Posted December 15, 2013 I run a an online store for ATV accessories. Plug: http://strongmade.com Customer service is priority #1 other than supplying a quality product. It only takes one upset customer to post on a major web forum and business will be lost. Link to comment
basser1 Posted December 15, 2013 Share Posted December 15, 2013 I placed an order from PacificEast and I actually got a phone call from their CS dept. to check on how the clam was. This is the first time I have actually received a phone call form a vendor. Now that's customer service I like!!! Link to comment
Travis Posted December 15, 2013 Author Share Posted December 15, 2013 <blockquote class='ipsBlockquote'data-author="basser1" data-cid="4574271" data-time="1387125817"><p> I placed an order from PacificEast and I actually got a phone call from their CS dept. to check on how the clam was. This is the first time I have actually received a phone call form a vendor.<br /> <br /> Now that's customer service I like!!!</p></blockquote> Nice. Link to comment
Paandemonium Posted December 16, 2013 Share Posted December 16, 2013 I just went on their facebook (and kind of defended them cause someone said $35 overnight shipping was expensive) but most people that buy from them are cheap newbs. There were at least three posts asking what frag disks were.... Also, there is no chance in hell that they have a 4/5 star rating with all the crap publicity they get on all the major forums. Even if they provide a quality product sometimes its not mathematically possible for them to have a four star rating without some minor edits on their part. OP if I were you I would light a fire under their a$$ on facebook I think you would get more attention there Link to comment
heifinator Posted December 16, 2013 Share Posted December 16, 2013 I'd be pissed now... They are posting new sponsored threads marketing while completely ignoring your question about your order... Link to comment
basser1 Posted December 16, 2013 Share Posted December 16, 2013 I'd be pissed now... They are posting new sponsored threads marketing while completely ignoring your question about your order... I saw that too. Mr. Coral was bad about poor CS if I remember..... Link to comment
ward827 Posted December 16, 2013 Share Posted December 16, 2013 And look what happened to Mr Coral . . . Ordered from Glenn twice already! Really won't go anywhere else! Hope you get this resolved! W- Link to comment
Travis Posted December 16, 2013 Author Share Posted December 16, 2013 Finally got them to answer the phone this morning. They didn't have a legitimate reason why it was delayed, but assured me it will ship Tuesday. We'll see..... Link to comment
GlassHouse Posted December 17, 2013 Share Posted December 17, 2013 Hopefully they gave you 10%-15% off or refunded your shipping and handling for this order. That's the LEAST they should do. Link to comment
ninjamyst Posted December 17, 2013 Share Posted December 17, 2013 You get what you pay for. There are other vendors with better quality and better customer service, but they also cost alot more. Reefs2Go is a gamble. If everything goes well, you can get some decent corals at a great price. If something goes wrong, good luck getting a quick response from them. Link to comment
glennr1978 Posted December 17, 2013 Share Posted December 17, 2013 You get what you pay for. There are other vendors with better quality and better customer service, but they also cost alot more. Reefs2Go is a gamble. If everything goes well, you can get some decent corals at a great price. If something goes wrong, good luck getting a quick response from them. Not always. There some vendors that sell quality livestock, with good customer service, at reasonable prices . Link to comment
ninjamyst Posted December 17, 2013 Share Posted December 17, 2013 Not always. There some vendors that sell quality livestock, with good customer service, at reasonable prices . Still not as cheap as Reefs2Go . If you catch some of their ridiculous deals with FREE shipping, it's hard to beat their price. HOWEVER, their quality is nowhere near as good as some vendors here but for people that don't know better, it's good enough for them. Link to comment
basser1 Posted December 17, 2013 Share Posted December 17, 2013 Finally got them to answer the phone this morning. They didn't have a legitimate reason why it was delayed, but assured me it will ship Tuesday. We'll see..... Tuesday of what week???? Link to comment
Travis Posted December 17, 2013 Author Share Posted December 17, 2013 Lol today. Called them this morning and they said it's going out..... Link to comment
Travis Posted December 18, 2013 Author Share Posted December 18, 2013 Maybe some light at the end of the tunnel. Just got the FedEx tracking #. Link to comment
CrazyEyes Posted December 18, 2013 Share Posted December 18, 2013 Reefs2GoNowhere.com. They're about 15 minutes away from me and I've driven by them quite a few times and have never thought about buying anything from them. Best of luck man, I hope you get your delivery soon. To R2G, TIGHTEN UP! Link to comment
tibbsy07 Posted December 18, 2013 Share Posted December 18, 2013 This was just posted: http://www.nano-reef.com/topic/338199-doas-and-no-response-to-emails-or-voicemail/ Good luck Link to comment
Travis Posted December 18, 2013 Author Share Posted December 18, 2013 Well got the order in. Everything on a brand new frag plug, freshly cut? And two items. Backordered. Wonder how long it will take to come in. Ha!!! .............. Link to comment
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