Travis Posted December 14, 2013 Share Posted December 14, 2013 Order # 2013-12-75746 Was supposed to ship yesterday, never got a tracking #... I've sent emails and made at least 10 phone calls all without answer. Your customer service seems to be lacking.... FYI I posted this on rc to try to get your attention... Link to comment
Paandemonium Posted December 14, 2013 Share Posted December 14, 2013 Apparently this happens very often... Link to comment
ry05coupe Posted December 14, 2013 Share Posted December 14, 2013 Dang, it was only supposed to ship yesterday and you're already freaking out? Give it a couple of days, not everything happens on schedule. Link to comment
Chadf Posted December 14, 2013 Share Posted December 14, 2013 Dang, it was only supposed to ship yesterday and you're already freaking out? Give it a couple of days, not everything happens on schedule. People like me have coral shipped to work based on my schedule. It's not like it can sit somewhere for a few days because you didn't know when it was being delivered. Link to comment
patback Posted December 14, 2013 Share Posted December 14, 2013 People like me have coral shipped to work based on my schedule. It's not like it can sit somewhere for a few days because you didn't know when it was being delivered. Especially if he paid extra for Saturday shipping. Link to comment
Travis Posted December 14, 2013 Author Share Posted December 14, 2013 People like me have coral shipped to work based on my schedule. It's not like it can sit somewhere for a few days because you didn't know when it was being delivered. This is my exact situation. I got a call Monday, Tuesday, and Wednesday telling me it would ship Thursday. It didn't ship Thursday...... Link to comment
ninjamyst Posted December 14, 2013 Share Posted December 14, 2013 they have a webpage that shows all their orders and their shipping date. did you see your order listed there? i had to call many times throughout the day to get a hold of them. Link to comment
Travis Posted December 14, 2013 Author Share Posted December 14, 2013 they have a webpage that shows all their orders and their shipping date. did you see your order listed there? i had to call many times throughout the day to get a hold of them. Yes, I saw that page and my order was listed to ship on Thursday. Link to comment
MikeTR Posted December 14, 2013 Share Posted December 14, 2013 Yes, I saw that page and my order was listed to ship on Thursday. Do yourself.. and future reefers.. a favor. Ask for your money back and give it to a vendor that actually cares about the quality of their livestock and the health of the animals. Reefs2GoBankrupt!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Link to comment
Sunar357 Posted December 14, 2013 Share Posted December 14, 2013 I prefer Reefs2DOA. Good luck with order. Link to comment
ninjamyst Posted December 14, 2013 Share Posted December 14, 2013 was it overnight shipping or 2 days? Link to comment
Travis Posted December 14, 2013 Author Share Posted December 14, 2013 FedEx Priority Overnight. Link to comment
ninjamyst Posted December 14, 2013 Share Posted December 14, 2013 =( that sucks...best of luck Link to comment
Maniu Posted December 14, 2013 Share Posted December 14, 2013 Some ppl had luck with R2Go, I wasn't one of those ppl. And counting on luck in this hobby isn't comforting enough for me to purchase again from R2Go. Poor customer service and questionable ethics. Hope you get your order soon in good health. Link to comment
heifinator Posted December 14, 2013 Share Posted December 14, 2013 The fact that they have yet to respond to this / call you back / answer the phone leads me to believe their marketing / customer service could use some love! Link to comment
Travis Posted December 14, 2013 Author Share Posted December 14, 2013 <blockquote class='ipsBlockquote'data-author="heifinator" data-cid="4573289" data-time="1387041199"><p> The fact that they have yet to respond to this / call you back / answer the phone leads me to believe their marketing / customer service could use some love!</p></blockquote> Well if you call love a good bonk on the head..... But seriously, I haven't had the first response. If I don't hear anything from them by Monday night, I'm filing a claim with PayPal. Link to comment
Sunar357 Posted December 14, 2013 Share Posted December 14, 2013 They have a lady on FB who is trying to save them face. I was slamming them awhile back as were others and she blocked me. LOL I bet they are paying more attention to FB now than forums. Ugh! Link to comment
rshober Posted December 15, 2013 Share Posted December 15, 2013 Thanks for the heads up. Another vendor NOT to order from. Link to comment
Maniu Posted December 15, 2013 Share Posted December 15, 2013 Yup, funny thing is that they didn't feel the need to answer my email but still send me junk mail almost daily. Prices seem super sweet but their service is an eye soar Link to comment
Lawnman Posted December 15, 2013 Share Posted December 15, 2013 Do yourself.. and future reefers.. a favor. Ask for your money back and give it to a vendor that actually cares about the quality of their livestock and the health of the animals.Reefs2GoBankrupt!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Amen brotha! Order # 2013-12-75746Was supposed to ship yesterday, never got a tracking #...I've sent emails and made at least 10 phone calls all without answer. Your customer service seems to be lacking....FYI I posted this on rc to try to get your attention...What did you order? Link to comment
Lawnman Posted December 15, 2013 Share Posted December 15, 2013 Get your money back and go visit Glenn at Coral Gardens. Link to comment
gulfsurfer101 Posted December 15, 2013 Share Posted December 15, 2013 Plus one too what LM said. My good buddy Glenn is a great stand up guy with top shelf coral and takes care of his customers. You can only do good by him. Besides I'm constantly reading horror stories about this particular vendor you ordered from. Link to comment
Travis Posted December 15, 2013 Author Share Posted December 15, 2013 Well, just as I was going to place a claim with paypal, I finally get a response back stating that my order will ship Tuesday. I understand it's the holidays and they are probably busy. If it dosnt ship Tuesday they have lost my business forever. Link to comment
Reef_Suds Posted December 15, 2013 Share Posted December 15, 2013 I just dont understand how/why companies do this. I run two companies (albiet they are small) and work 50+ how weeks at my normal job and make sure I stay in constant contact with everyone! It doesnt take long to send an email back saying youre working on it, etc.. You put allll of that hard work and your heart and soul into starting a company and obtaining customers, and then they just let them slip away like they are chopped liver not their life blood like they really are. Customer service goes a long way in this industry with all of the competition. Link to comment
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