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tjrzeszotarski2@hotmail.co

My EcoTech Radion Pro XR-30

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tjrzeszotarski2@hotmail.co

I'm at the end of my rope.  I have two perfectly working Gen 3 Radion Pro XR-30s.  I've dropped 12 hours of my life trying to get this to work.  The basics:

 

-  The lights (2) and reeflink are formerly owned.  They have worked as of two days ago.

-  The reeflink has been reset and linked to my account

-  I have called tech support three times.  The third gentleman told me that it's likely the devices or my cords (I have tried four different USB cords) are faulty.  Which I know to be not true.

-  I have left a message to hopefully get somebody knowledgeable  

-  I have tried the USB direct to my laptop using connection manager

-  I have uninstalled connection manager and attempted to use reeflink

-  Lights are detected on my computer as active devices 

- Ecosmartlive.com does not detect my lights but does detect my reeflink

-  I've attempted to reset my lights but have no idea if reeflink successfully did this

-  My lights work when I plug them in.  

 

I'm lost friends.  If you have ideas, please let me know.  I can't imagine calling back a helpdesk that thinks the reason is my USB cables (all four of them) are faulty.  Or that there is a hardware problem.  

 

Questions I have:  

-  are these lights still linked the previous owners account and therefore cannot be recognized?

-  what is the problem with connection manager on your laptop vs. using the online reeflink solution?

-  why the bleep isn't either light being discovered by either reeflink or directly from my computer?

-  Isn't shouldn't be this hard, should it?

 

Seeking your great council oh universe.

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Saltysheep
48 minutes ago, tjrzeszotarski2@hotmail.co said:

I'm at the end of my rope.  I have two perfectly working Gen 3 Radion Pro XR-30s.  I've dropped 12 hours of my life trying to get this to work.  The basics:

 

-  The lights (2) and reeflink are formerly owned.  They have worked as of two days ago.

-  The reeflink has been reset and linked to my account

-  I have called tech support three times.  The third gentleman told me that it's likely the devices or my cords (I have tried four different USB cords) are faulty.  Which I know to be not true.

-  I have left a message to hopefully get somebody knowledgeable  

-  I have tried the USB direct to my laptop using connection manager

-  I have uninstalled connection manager and attempted to use reeflink

-  Lights are detected on my computer as active devices 

- Ecosmartlive.com does not detect my lights but does detect my reeflink

-  I've attempted to reset my lights but have no idea if reeflink successfully did this

-  My lights work when I plug them in.  

 

I'm lost friends.  If you have ideas, please let me know.  I can't imagine calling back a helpdesk that thinks the reason is my USB cables (all four of them) are faulty.  Or that there is a hardware problem.  

 

Questions I have:  

-  are these lights still linked the previous owners account and therefore cannot be recognized?

-  what is the problem with connection manager on your laptop vs. using the online reeflink solution?

-  why the bleep isn't either light being discovered by either reeflink or directly from my computer?

-  Isn't shouldn't be this hard, should it?

 

Seeking your great council oh universe.

Check the browser your using, I had to install chrome to get it to work. Do you still have the instructions manual ? I had to follow the instructions exactly to get it to recognize the lights on the connection manger the first time. I didn’t have a reef link.

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