firstname.lastname@example.org Posted May 3, 2021 Share Posted May 3, 2021 I'm at the end of my rope. I have two perfectly working Gen 3 Radion Pro XR-30s. I've dropped 12 hours of my life trying to get this to work. The basics: - The lights (2) and reeflink are formerly owned. They have worked as of two days ago. - The reeflink has been reset and linked to my account - I have called tech support three times. The third gentleman told me that it's likely the devices or my cords (I have tried four different USB cords) are faulty. Which I know to be not true. - I have left a message to hopefully get somebody knowledgeable - I have tried the USB direct to my laptop using connection manager - I have uninstalled connection manager and attempted to use reeflink - Lights are detected on my computer as active devices - Ecosmartlive.com does not detect my lights but does detect my reeflink - I've attempted to reset my lights but have no idea if reeflink successfully did this - My lights work when I plug them in. I'm lost friends. If you have ideas, please let me know. I can't imagine calling back a helpdesk that thinks the reason is my USB cables (all four of them) are faulty. Or that there is a hardware problem. Questions I have: - are these lights still linked the previous owners account and therefore cannot be recognized? - what is the problem with connection manager on your laptop vs. using the online reeflink solution? - why the bleep isn't either light being discovered by either reeflink or directly from my computer? - Isn't shouldn't be this hard, should it? Seeking your great council oh universe. Quote Link to comment
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