MrJoel Posted May 25, 2017 Share Posted May 25, 2017 6 minutes ago, yungKitten said: I was able to talk to a Hydor rep today. It was a very pleasant experience. Apparently the pumps have a two year warranty. They're going to replace both and provide a return shipping label so that I can send the defective pumps back. Thanks for the help everybody! That great to hear. How companies deal with issues like these a good measure of their integrity to me. Even the best products have failures, Its how they deal with them that matters. 1 Quote Link to comment
Boggers Posted May 25, 2017 Share Posted May 25, 2017 Glad they are helping you out. It just took longer than I would have expected. 2 Quote Link to comment
yungKitten Posted May 25, 2017 Author Share Posted May 25, 2017 Just now, Boggers said: Glad they are helping you out. It just took longer than I would have expected. I guess because I included an imgur link in my original warranty request it was flagged by the firewall so they never got it. That doesn't explain the phone calls, but all is well that ends well? 5 Quote Link to comment
TJ_Burton Posted May 25, 2017 Share Posted May 25, 2017 9 minutes ago, yungKitten said: I was able to talk to a Hydor rep today. It was a very pleasant experience. Apparently the pumps have a two year warranty. They're going to replace both and provide a return shipping label so that I can send the defective pumps back. Thanks for the help everybody! Glad to hear it! I have been a big fan of Hydor for many years now, and it makes me happy to know they are standing behind their products. Especially since I have at least 10 Koralia pumps kicking around, and a couple of Aqamai pumps in my display 2 Quote Link to comment
JcSH2o Posted May 25, 2017 Share Posted May 25, 2017 3 hours ago, yungKitten said: I was able to talk to a Hydor rep today. It was a very pleasant experience. Apparently the pumps have a two year warranty. They're going to replace both and provide a return shipping label so that I can send the defective pumps back. Thanks for the help everybody! That's great! Customer service is paramount, so good on Hydor. I can deal with a company like that for sure. ?? Quote Link to comment
yungKitten Posted May 26, 2017 Author Share Posted May 26, 2017 Update: They even included an additional Koralia of my choosing. Quote Link to comment
TJ_Burton Posted May 26, 2017 Share Posted May 26, 2017 10 hours ago, yungKitten said: Update: They even included an additional Koralia of my choosing. Get a 3rd Gen! They are awesome 1 Quote Link to comment
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