jefferzbooboo Posted February 27, 2012 Share Posted February 27, 2012 I ordered the 30 extra high Quick crew, and just received it. Before I could even get in the door, the Post Man demanded $17.45 because there was 2 packages, they photocopied the shipping slip and stuck it on the other package! After paying the Post Man, I opened the package and smelt of death and rotting. I start pulling out the bags, and low and behold there's Hermit Crabs in the box which I didn't order or want, what am I supposed to do with them now? There are plenty of snails in the box, one's I ordered and lots of different ones I didn't, none of the bags are marked what they are. Over half the bags were deflated and the paper towels were dry. I'm very disappointed and would not recommend them to anyone. Link to comment
aap15 Posted February 27, 2012 Share Posted February 27, 2012 This post is gonna get hit hard....time to sit back and watch.. Link to comment
GiantBen Posted February 27, 2012 Share Posted February 27, 2012 Was your order actually dead, or did it just stink? PM John. I'm sure he'll take care of you. Sucks that you had a bad experience. Link to comment
Amo2011 Posted February 27, 2012 Share Posted February 27, 2012 I call bs.... John does not ship on Fridays...... Sounds like you may have missed your initial delivery. Whatever the issue. You should have reached out to John first before posting. He goes above and beyond for his customers. Link to comment
TinyGiant Posted February 27, 2012 Share Posted February 27, 2012 I call bs.... John does not ship on Fridays...... Sounds like you may have missed your initial delivery. Whatever the issue. You should have reached out to John first before posting. He goes above and beyond for his customers. +1 usually the posts i see on this forum are the total opposite.. people are usually quite happy to have bonus critters Link to comment
Unclemoe Posted February 27, 2012 Share Posted February 27, 2012 +1 on getting in touch with people b4 bashing them Link to comment
kevin_f Posted February 27, 2012 Share Posted February 27, 2012 +1 on getting in touch with people b4 bashing them Link to comment
beyondcomp251 Posted February 27, 2012 Share Posted February 27, 2012 yup all over this, John is one of the best out there and Im a hard one to please Link to comment
GiantBen Posted February 27, 2012 Share Posted February 27, 2012 yup all over this, John is one of the best out there and Im a hard one to please I bet... Link to comment
solefald Posted February 27, 2012 Share Posted February 27, 2012 Perhaps it was supposed to be delivered on Friday, but you weren't around to sign for it? This will explain why things are dead. The package with gazillion snails arrived Friday morning. If it wasn't for my big beard and 3 wolf moon shirt, I would be defenseless agains the army of invertebrates. Every single one was captured alive. They are now all POW. Link to comment
dickie52 Posted February 27, 2012 Share Posted February 27, 2012 I ordered the 30 extra high Quick crew, and just received it. get the facts John will take good care of you things happen Link to comment
Sub Posted February 27, 2012 Share Posted February 27, 2012 I call bs too. Talk to John. Link to comment
civickm Posted February 27, 2012 Share Posted February 27, 2012 Whatever the issue. You should have reached out to John first before posting. He goes above and beyond for his customers. Link to comment
beyondcomp251 Posted February 27, 2012 Share Posted February 27, 2012 amatuer hour i see....... I bet... Link to comment
FireCorals Posted February 27, 2012 Share Posted February 27, 2012 I am about to make my order to ReefCleaners, I plan to be here when the order gets in. Link to comment
JamieSheffield Posted February 27, 2012 Share Posted February 27, 2012 I've placed/received 3 flawless orders with John, and he is incredibly responsive to emails...not getting in touch with him first is whine-fail... Jamie Link to comment
GiantBen Posted February 27, 2012 Share Posted February 27, 2012 amatuer hour i see....... Well I thought it was funny. Like you said; you are hard to impress. How impressive of you. Link to comment
aap15 Posted February 27, 2012 Share Posted February 27, 2012 I emailed John late saturday to make a correction to may order details and he responded back very early Sunday morning. From what others have reviewed about reefcleaners and John customer service and communication I would think anyone should feeling comfortable order from him. And if there is something wrong i'm sure if you would have contacted him, he would have made it right. Link to comment
jefferzbooboo Posted February 27, 2012 Author Share Posted February 27, 2012 No, I didn't miss my shipment, I was there both Friday and Saturday waiting at the mail box for the package, got my mail in hand from the Post Lady. I wouldn't have minded If I would have got a couple extra of what I ordered, but like the hermits I don't want them, what do I with them? Here's the numbers copied on the packages: Link to comment
FireCorals Posted February 27, 2012 Share Posted February 27, 2012 I emailed John late saturday to make a correction to may order details and he responded back very early Sunday morning. From what others have reviewed about reefcleaners and John customer service and communication I would think anyone should feeling comfortable order from him. And if there is something wrong i'm sure if you would have contacted him, he would have made it right. +1 Link to comment
cuboy Posted February 27, 2012 Share Posted February 27, 2012 maybe he didnt remember if he sent out your package so he printed out another copy of the slip and sent the 2nd package. But honestly, IDK how you would get a package on monday. If he sent it out maybe on tues or wed, and it didnt get to you till monday, that's a shipping issue. I've ordered from john a few times, and i think they leave the package at the door. Link to comment
FireCorals Posted February 27, 2012 Share Posted February 27, 2012 Did you try to contact him before making this post? If so, the pictures of the packaging are irrelevant. All you had to do was make a quick search on this page to realize that John goes above and beyond for his customers. ABOVE and BEYOND. Link to comment
civickm Posted February 27, 2012 Share Posted February 27, 2012 I have an issue with my BRS order from the group buy and I plan to post it after the issue is resolved its not fair if you don't give the company a chance to correct the issue. Link to comment
1fishmonger Posted February 27, 2012 Share Posted February 27, 2012 ^^ Whatever the issue is, I'm sure BRS will make it right... They're a class act all the way IME. Wait so you're complaining that you got free hermits? Post them for free on a local forum/Craigslist or just bring them into a LFS... Was your entire order DOA or did it just smell bad? I wouldn't exactly expect a bag of snails to smell like flowers but then again, I don't know what flowers smell like Link to comment
mbonus Posted February 27, 2012 Share Posted February 27, 2012 Hermits hitchhiked into one of my orders, it happens. If you don't want them give them to your local fish store or a fellow reefer. Link to comment
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