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Marine Depot posted a topic in Marine DepotAbout Marine Depot We are a fast growing online aquarium supply company located in Garden Grove, CA. WeÂ’re looking for smart, creative people who will give 100 percent. Ideal candidates must be dedicated, detail-oriented team players that will thrive in a fast-paced, high-volume e-commerce work environment. The office atmosphere here is casual and collaborative. We have regular company pot lucks, celebrate Take Your Dog To Work Day EVERY DAY and have a great benefits package that includes discounts on aquarium and pet products. Although it is not a prerequisite to working with us, most of our employees are pet/aquarium owners. We love what we do! Â About The Position We are looking for a Customer and Technical Support Representative to join our team. You will be the front-line of our company and engage with customers on a daily basis via phone, email, live chat, and social media. Your job is to make customers happy by resolving problems and providing accurate information in a professional and timely manner. You'll answer all manner of hobby-related questions and teach customers how to properly use the products we carry. You'll also answer questions about order status, order tracking, returns and site navigation in a prompt and courteous manner. We offer paid training, flexible scheduling (great for students!), and an excellent healthcare package. Â Qualified Candidates Should Possess: Excellent verbal and written communication skills An outgoing, positive attitude about providing superior customer service Experience working in a problem-solving capacity Multi-tasking capabilities Computer literacy Ability to share your knowledge Saltwater reef and fish experience and/or willingness to learn about the hobby Â Duties and Responsibilities: Assist customers with a positive shopping experience Works well in a team environment Work with the Customer Satisfaction Index to benchmark and improve our service execution Respond to and resolve customer issues with urgency Ensure implementation and development of the Family Friendly Concept Assume responsibility for projects and tasks as they occur Location You can work in the office at our Garden Grove, CA headquarters or remotely from your home. Â Contact Us If youÂ’re interested in joining our team, please email your resume to firstname.lastname@example.org for consideration.
Store Associate (Part Time, Flexible Hours) The store associate works closely with other team leaders to perform the day-to-day maintenance activities at our aquarium store in San Jose. Working days and hours can be negotiated and might vary week to week. Specific responsibilities include but are not limited to: Assist with daily operations and in-store husbandry: testing water chemistry, water changes, tank maintenance, feeding, dosing, equipment installation/maintenance, mixing stock solutions. Receive and process inventory shipments which requires lifting and movement of heavy objects. Collaborate and make decisions to ensure the good health of display tanks. Assist retail customers by answering questions, providing guidance, bagging livestock, and processing payment. Assist on service calls to deliver and install large aquarium systems or perform routine maintenance. Aqua Lab Aquaria is a newly-formed aquarium designer, retailer, and service provider in San Jose. The operation is still very small, but being investor-backed there are ambitious growth plans. As a quickly growing start-up, we are figuring out many things as we go, so there are opportunities to really shape the way our company works. A willingness to learn, experiment, and fail is critical as we work through growing pains and expand the business together. A good degree of flexibility is required as the responsibilities of the role continuously redefine themselves. Team members are often required to wear many hats and are expected to collaborate with other team members on various objectives including sales, customer service, inventory management, data entry, and other tasks. There is huge potential for a long and rewarding career in a high-level position for the right candidate, who will have their sights set on a managerial role. We’re looking for someone who will hit the ground running and become fully immersed in the role with a desire to move up and take on more responsibilities. A store manager position will be available in time for the perfect associate. Requirements: Experience keeping healthy aquariums professionally or as a hobby Unbridled passion for all aquatic lifeforms and the desire to expand your breadth of skills and knowledge Initiative and motivation to suggest & implement improvements rather than go with the flow Ability to work independently, communicate effectively, and conduct oneself professionally Flexibility and willingness to work outside of typical retail hours Positive attitude and strong work ethic Confidence to adapt and thrive in unfamiliar circumstances Scientifically oriented and tendency to question, experiment, improve Ability to lift and carry 100 pounds, sometimes over short distances Valid driver’s license and personal vehicle Ownership of an internet-connected mobile device Able to pass a background check Previous managerial experience is a plus A background in life sciences, engineering, or design is preferred but not required What Aqua Lab Aquaria has to offer: Generous employee discount on Aqua Lab Aquaria and other retail products. A dynamic and fast-paced work environment with abundant opportunities for advancement. Close contact with interesting and unusual marine and aquatic organisms. Management invested in fostering your professional growth with on-the-job training for desired skills in husbandry, engineering, and design. Rate of pay: $10.50 - $12 per hour depending on experience, increasing with performance Please apply by sending a resume and a carefully crafted cover letter, including your career aspirations and reasons why you would be a good candidate. Please send all applications and questions to email@example.com with the subject “Store Associate”. Include pictures of your aquarium with your application and you will be moved to the top of the call-back list.