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tbaquatics

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About tbaquatics

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    Community Member

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    http://www.tbaquatics.com

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  1. Got a defective APEX

    when they contacted us after they talked to neptune, they asked for a refund and got an rma. never asked for an exchange.
  2. Stay away from tb aquatics

    when they contacted me, it was after they talked to neptune and were not satisfied with their support. at this point they wanted a refund and never asked for an exchange. we got them an rma from neptune immediately.
  3. Got a defective APEX

    as i posted in the vendor review Certain manufacturers require that all warranty issues go through them, neptune being one of them. i explained this clearly. For most manufacturers without this policy we handle defects ourselves. for items like controllers, this policy makes sense, since many times neptune can fix it remotely with a call since it can be a configuration or flash issue. we are at the mercy of mfg policies. we never treated them rudely. everything was clearly explained. at no point did the customer state they were unhappy.
  4. Stay away from tb aquatics

    Certain manufacturers require that all warranty issues go through them, neptune being one of them. i explained this clearly. For most manufacturers without this policy we handle defects ourselves. for items like controllers, this policy makes sense, since many times neptune can fix it remotely with a call since it can be a configuration or flash issue. we are at the mercy of mfg policies.
  5. FYI MP10 for sale new only 219 shipped!

    we apologize, it was a typo. the listing inadvertently reverted to pre price increase pricing.
  6. Best prices of the year!

    Check out our featured products for their best prices of the year. The stuff you want: http://www.tbaquatics.com/shop/featured-products/
  7. Bubble Magus QQ

    We carry them, great little skimmer the qq.
  8. Why wait for sales?

    Our prices are sale prices everday. We will not be undersold of Vortechs, Neptune Systems, Digital Aquatics, Bubble Magus and more. Come take a look http://www.tbaquatics.com. Note due to manufacturers policies you may need to add an item to the cart to see our prices.
  9. RVADUB - POSSIBLE FRAUDSTER

    Well he has until today to pay me or tomorrow I go to my police and file a report and hopefully he will get arrested for felony grand theft. I think in a town with 19k people, the police might have enough time to take a drive over to his address.
  10. RVADUB - POSSIBLE FRAUDSTER

    It's authorize.net, one of the biggest. So everyone be warned, echeck approval means nothing. Wait for funds like a paper check before shipping. Health issues don't justify being a criminal.
  11. RVADUB - POSSIBLE FRAUDSTER

    Thanks, yeah did that on the last one. He got me 3 times earlier. didn't know my provider doesn't even send me a note when an echeck bounces.
  12. He bought $1500+ stuff via echeck using a closed account. And we accidently shipped them. About to file a police and mail fraud report. Watch out for him.
  13. My tank video

    http://www.youtube.com/watch?v=B1JhF6kJsRk
  14. Sale ends Sunday

    Check out our sale items, ends Sunday http://www.tbaquatics.com/shop/specials/
  15. Check back at 12:01 est for Tuesday's deals! http://www.tbaquatics.com/shop/specials/
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