1891Bro Posted July 18, 2018 Share Posted July 18, 2018 Honestly, if I were said vendor I’d include a free box of tissues for y’all. 1 4 Quote Link to comment
HarryPotter Posted July 18, 2018 Share Posted July 18, 2018 1 hour ago, 1891Bro said: Honestly, if I were said vendor I’d include a free box of tissues for y’all. *half the salt buckets are shattered and leave a cocaine trail from the street to my doorstep 1 2 Quote Link to comment
seabass Posted July 18, 2018 Author Share Posted July 18, 2018 And that didn't raise any red flags for UPS? Nice. 3 Quote Link to comment
1891Bro Posted July 18, 2018 Share Posted July 18, 2018 3 minutes ago, HarryPotter said: *half the salt buckets are shattered and leave a cocaine trail from the street to my doorstep Too bad they skimped on the tissues. 1 minute ago, seabass said: And that didn't raise any red flags for UPS? Nice. Union men don’t snitch, try that shit with fedex. 2 Quote Link to comment
shoonjai Posted July 18, 2018 Share Posted July 18, 2018 So I thought my order was canceled because it was removed from my bank account.... Then today I get an email saying my order shipped and was provided two tracking numbers (hopefully for the glass ATO reservoir being shipped separately then the salt but idk at this point anymore) 1 Quote Link to comment
seabass Posted July 18, 2018 Author Share Posted July 18, 2018 My order is expected today. Disclosure: I've actually had pretty good luck with UPS in my area. 1 1 Quote Link to comment
A Little Blue Posted July 18, 2018 Share Posted July 18, 2018 Most of the time it is the packaging/prep problem rather than handling. Salt bucket would have been better off without any packaging, just a sticker label on it. That way, ppl handling it would know exactly what they are dealing with. Quote Link to comment
squamptonbc Posted July 18, 2018 Share Posted July 18, 2018 1 hour ago, A Little Blue said: Most of the time it is the packaging/prep problem rather than handling. Salt bucket would have been better off without any packaging, just a sticker label on it. That way, ppl handling it would know exactly what they are dealing with. And in a box the heavy salt bucket likely went through the automated sorting systems and was damaged there, had it not been in a box, it could have been sorted in a more manual method to reduce damage. When I have ordered salt its always come as you say with just a label on the bucket and no box. Automated sorting systems are not exactly gentle including those at airports, if only people saw how rough the automation is, that is where the bulk of damage comes from not humans although humans can cause damage too. Quote Link to comment
StevieT Posted July 18, 2018 Share Posted July 18, 2018 14 minutes ago, squamptonbc said: When I have ordered salt its always come as you say with just a label on the bucket and no box. They probably are trying to "save" money by packing in a box since you get dinged an extra charge for just shipping a bucket Quote Link to comment
squamptonbc Posted July 18, 2018 Share Posted July 18, 2018 2 hours ago, StevieT said: They probably are trying to "save" money by packing in a box since you get dinged an extra charge for just shipping a bucket Most likely. I am in Canada so no idea what the charge is in the US, here it's around $5 at least that is what the place I order from charges in addition to shipping, we don't get free shipping on heavy items, but I rarely order salt because of the weight and shipping costs. Quote Link to comment
A Little Blue Posted July 18, 2018 Share Posted July 18, 2018 3 hours ago, squamptonbc said: And in a box the heavy salt bucket likely went through the automated sorting systems and was damaged there, had it not been in a box, it could have been sorted in a more manual method to reduce damage. When I have ordered salt its always come as you say with just a label on the bucket and no box. Automated sorting systems are not exactly gentle including those at airports, if only people saw how rough the automation is, that is where the bulk of damage comes from not humans although humans can cause damage too. I know exactly what it looks like. However, airport sort is probably the most gentle of them all. Why, because most items going thru air sort are valuables and insured. One of two boxes arrived. It is the IM ATO glass reservoir. Luckily, it came in one piece. Packaging wasn’t awful either. We will see about IM 14g tank that is coming tomorrow but so far so good. 3 Quote Link to comment
seabass Posted July 19, 2018 Author Share Posted July 19, 2018 My packages arrived today. Here's the box with the salt bucket in it. The heater box got crushed, but the heater is fine. Everything else looked great. Here's the other box. A pretty good haul. 4 of the 16 T5 bulbs that I ordered were wrong. Unfortunately they were out of stock of the ones that I ordered, so I'm just sending those back. They sent me a UPS return label for those bulbs. As for the test kits: Salifert pH - expires 02/2021 Salifert Ammonia - expires 09/2019 Seachem Iron - no expiration listed Seachem Iodine & Iodide - no expiration listed I'm quite happy. What a sale. I notice that there are now only 316 sale items left. 2 Quote Link to comment
A Little Blue Posted July 19, 2018 Share Posted July 19, 2018 14 minutes ago, seabass said: My packages arrived today. Here's the box with the salt bucket in it. The heater box got crushed, but the heater is fine. Everything else looked great. Here's the other box. A pretty good haul. 4 of the 16 T5 bulbs that I ordered were wrong. Unfortunately they were out of stock of the ones that I ordered, so I'm just sending those back. They sent me a UPS return label for those bulbs. As for the test kits: Salifert pH - expires 02/2021 Salifert Ammonia - expires 09/2019 Seachem Iron - no expiration listed Seachem Iodine & Iodide - no expiration listed I'm quite happy. What a sale. I notice that there are now only 316 sale items left. Looks like early Christmas. 👍 1 1 Quote Link to comment
MrsK Posted July 19, 2018 Share Posted July 19, 2018 5 hours ago, A Little Blue said: One of two boxes arrived. It is the IM ATO glass reservoir. Luckily, it came in one piece. Packaging wasn’t awful either. I should be receiving mine on Friday, hoping it's packaged well like yours. 1 Quote Link to comment
A Little Blue Posted July 19, 2018 Share Posted July 19, 2018 1 minute ago, MrsK said: I should be receiving mine on Friday, hoping it's packaged well like yours. Let’s hope so. @seabass and I got lucky so far. My second package was incorrectly sorted and might be delayed. Quote Link to comment
HarryPotter Posted July 19, 2018 Share Posted July 19, 2018 Looks nice, maybe I was just unlucky. Perhaps ordering 20 small buckets of salt was frowned on by the shipping department haha. Anyway, great CS, so no complaints. 1 1 Quote Link to comment
seabass Posted July 19, 2018 Author Share Posted July 19, 2018 2 minutes ago, A Little Blue said: Let’s hope so. @seabass and I got lucky so far. Maybe not luck. They are a huge online company. They literally ship tons of packages. I just think that putting the salt buckets in with other items (or in larger boxes, where they can bounce around) was a mistake. BTW, I toured their facilities. It was huge and quite impressive. I'll see if I can dig up the pics for you all. Quote Link to comment
A Little Blue Posted July 19, 2018 Share Posted July 19, 2018 1 minute ago, seabass said: Maybe not luck. They are a huge online company. They literally ship tons of packages. I just think that putting the salt buckets in with other items (or in larger boxes, where they can bounce around) was a mistake. BTW, I toured their facilities. It was huge and quite impressive. I'll see if I can dig up the pics for you all. There is a chance of damage with any shipment. Harry just pissed off the delivery guy who had to drag all those buckets to his door. 🤣 2 Quote Link to comment
shoonjai Posted July 19, 2018 Share Posted July 19, 2018 7 hours ago, A Little Blue said: Gives me hope!! 2 Quote Link to comment
seabass Posted July 19, 2018 Author Share Posted July 19, 2018 I took this tour of Drs. Foster & Smith a little over 10 years ago. The main warehouse, which goes on and on (this is just one of many isles). Customer service area. These bins are for pulling the orders to be shipped. Conveyor to move product. This is just the packing area. Back then, they used a lot of biodegradable peanuts (which they made onsite from corn). This machine was full of packing peanuts. These pics really don't convey just how massive this facility is. They had semi trucks parked all over. 2 1 Quote Link to comment
A Little Blue Posted July 19, 2018 Share Posted July 19, 2018 IM 14g arrived. Packaging wasn’t so great. Styrofoam was broken to pieces and it wasn’t double boxed like the previous shipment. It didn’t look good. 1 1 Quote Link to comment
A Little Blue Posted July 19, 2018 Share Posted July 19, 2018 3 minutes ago, seabass said: I took this tour a little over 10 years ago. The main warehouse (which goes on and on). Customer service area. These bins are for pulling the orders to be shipped. Conveyor to move product. This is just the packing area. Back then, they used a lot of biodegradable peanuts (which they made onsite from corn). This machine was full of packing peanuts. These pics really don't convey just how massive this facility is. They had semi trucks parked all over. I wasn’t expecting that. I have seen Petco, Amazon and UPS facilities with 150-250 trailer bays. But this is up there with the big boys as far as size is concerned. 1 Quote Link to comment
squamptonbc Posted July 19, 2018 Share Posted July 19, 2018 On 7/18/2018 at 1:24 PM, A Little Blue said: I know exactly what it looks like. However, airport sort is probably the most gentle of them all. Why, because most items going thru air sort are valuables and insured. One of two boxes arrived. It is the IM ATO glass reservoir. Luckily, it came in one piece. Packaging wasn’t awful either. We will see about IM 14g tank that is coming tomorrow but so far so good. The airport comment I made was regarding luggage for passengers so off topic, those systems are rough. Quote Link to comment
A Little Blue Posted July 19, 2018 Share Posted July 19, 2018 8 minutes ago, squamptonbc said: The airport comment I made was regarding luggage for passengers so off topic, those systems are rough. Ohh..... those guys kick your luggage for fun. I was referring to air-sort at UPS or FedEx. USPS doesn’t have their own air service. They either use UPS or FedEx for their air parcel service (they got no planes lol). Quote Link to comment
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