DaveFason Posted December 21, 2016 Share Posted December 21, 2016 Hey guys, It has come to my attention that my last batch of nylon screws are starting to loose threads when tightening down to the tank. This is something I can not catch here at the office but wanting to work quickly to fix this. I ordered a new style metal screw with a rubber cover to go over the threads that will protect your tank. These will be arriving tomorrow and I will be mailing a ton out to previous orders. Some MAY arrive before the holidays but more than likely they won't arrive until 26th-27th. My apologies on these acting up for you guys but I wanted to let you know I am on it. -Dave Link to comment
TJ_Burton Posted December 21, 2016 Share Posted December 21, 2016 Stand up guy! Great work, Dave! Link to comment
Canadianeh Posted December 21, 2016 Share Posted December 21, 2016 Outstanding customer service! Link to comment
Icedgxe Posted December 21, 2016 Share Posted December 21, 2016 Such amazing customer service! I had the issue with one of the screws on mine but was able to fix it by putting an old credit card between the screws and the glass. Link to comment
basser1 Posted December 22, 2016 Share Posted December 22, 2016 Any updates about the (cough, cough) Fans? Link to comment
braaap Posted December 22, 2016 Share Posted December 22, 2016 Any updates about the (cough, cough) Fans? Just blow on it..... Link to comment
basser1 Posted December 22, 2016 Share Posted December 22, 2016 Just blow on it..... I tried but I passed out..... Link to comment
DaveFason Posted December 22, 2016 Author Share Posted December 22, 2016 Any updates about the (cough, cough) Fans? Will be to you on Friday! Link to comment
Canadianeh Posted December 22, 2016 Share Posted December 22, 2016 I sent an email to you as well about the screw issue. From Canada here. Thanks Link to comment
DaveFason Posted December 22, 2016 Author Share Posted December 22, 2016 I sent an email to you as well about the screw issue. From Canada here. Thanks Tossing in a small pad pack first class mail. -Dave Link to comment
iHexBot Posted December 22, 2016 Share Posted December 22, 2016 Hey Dave! Awesome customer service as always! I have a few DMs with you regarding this issue dating back to November 2nd. You had mentioned you would send replacement screws but I never received any. Could you please add me to a list if you are keeping one for the newest replacements? Cheers, iHexBot. Link to comment
DaveFason Posted December 22, 2016 Author Share Posted December 22, 2016 Hey Dave! Awesome customer service as always! I have a few DMs with you regarding this issue dating back to November 2nd. You had mentioned you would send replacement screws but I never received any. Could you please add me to a list if you are keeping one for the newest replacements? Cheers, iHexBot. 10-4. Send me your address again in an email. Much easier than PM on NR! david@nanoboxreef.com Link to comment
iHexBot Posted December 22, 2016 Share Posted December 22, 2016 10-4. Send me your address again in an email. Much easier than PM on NR! david@nanoboxreef.com Just sent you an email, thanks! Link to comment
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