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eheim help


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i just got a eheim pro 2229 wet/dry filter, i followed all directions and everything correct but when i plug it in it just makes a noise it sounds like the pumphead moving but it wont start a suction or pump out water can anyone help me figure out why its not working ????

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yeah i tried a powerhead directly under and all around it it did not work is their something im forgetting to do with the pump? this is frustrating.

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