picozoa Posted December 12, 2015 Share Posted December 12, 2015 I've done 3 orders with reef cleaners over the past years. The first 2 were great, but the last one I wasn't really happy with. Main reason I ordered was for dwarf ceriths. I ordered 2 nass and 20 ceriths and instead I got like 15 nass snails and 0 ceriths. All but 3 or 4 of the nass died due to starvation is my guess. I also ordered 3 virgin nerites, they are still doing well. I emailed about it - and the reply was trying to sell me some Trochus snails, which I'd love to have but they cost more for shipping. Dwarfs were the reason I ordered - never got them. Very disappointing. Link to comment
johnmaloney Posted December 12, 2015 Share Posted December 12, 2015 Sorry for the mistake. Can you PM me your email address so I can look into this for you? Link to comment
basser1 Posted December 13, 2015 Share Posted December 13, 2015 Now that's customer service for you! Link to comment
picozoa Posted December 13, 2015 Author Share Posted December 13, 2015 Issue solved. Thanks for the prompt response! There will be a 4th order in the future. Link to comment
johnmaloney Posted December 13, 2015 Share Posted December 13, 2015 Thanks! Sorry for the miscommunication issue, it wasn't intentional. Link to comment
Boggers Posted December 13, 2015 Share Posted December 13, 2015 Reason John has such a favorable review. Link to comment
HarryPotter Posted December 13, 2015 Share Posted December 13, 2015 This thread is the epitome of great service Link to comment
picozoa Posted December 14, 2015 Author Share Posted December 14, 2015 This thread is the epitome of great service Yes, he exceeded my expectations. It's always been my go to CUC supplier, and will continue to be. Link to comment
skyzpop Posted December 22, 2015 Share Posted December 22, 2015 Reef Cleaners is the best! Link to comment
bodiam Posted January 24, 2016 Share Posted January 24, 2016 I have ordered clean-up crews from Reef Cleaners several times over the past few years. Each and every time I have received superb product. I will be placing an order for rock from RC in the next 2-3 weeks to be followed by another one for a new clean-up crew. Reef Cleaners is an excellent vendor and I cannot say enough good things about John and his firm. Link to comment
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