Gabe's PicO is Back

[gabe3eb]

Called store again today: "my supervisor needs to handle this" me after a few seconds of silence, "can I talk to him?" him "Oh he doesn't work Tuesdays."

 

$130 of dead coral sitting in the tank. (More, technically, because they called last week saying their website was out of the stuff I ordered and offered to send in extras to make up for it, I said sure)

 

Not super excited about this order or how its been handled thus far.

 

Edit: This is my tank porn. Not all porn is good.

 

Bad shipment by Gabriel Manis, on Flickr - That's a $90 Shroom... Nice and bleached.

 

Shroom bag on arrival by Gabriel Manis, on Flickr

 

Bad shipment by Gabriel Manis, on Flickr - These are probably gorgeous if they weren't dying.

 

Bad shipment by Gabriel Manis, on Flickr - Cool rock with a dead zoa!

 

And one that isn't miserable. The only other living piece in my tank:

Bad shipment by Gabriel Manis, on Flickr

[gabe3eb]

After lots of calls and facebook messages, they finally called back to me. The guy I talked to said, we can give you 100% of the value of the mushroom that melted and 50% of the value of the zoas that haven't opened. Or, if you wait until next week and they still aren't open, I can give you 100% on those. He said credit...

 

Kind of frustrating and I'm not certain this is best practices from a company. Especially when they literally put 6 high end zoas in a single bag and the two mushrooms in the other. Whatever, lesson learned. I hope by credit he means refund. Is that being unreasonable?