burtbollinger Posted December 3, 2010 Share Posted December 3, 2010 I've purchased several items without incident...beautiful LPS at more than fair prices from this vendor... However, In my most recent order, a slight mixup led to a different coral (a still incredible golden torch coral) being sent from what I ordered... I asked for just the difference in price between the two pieces in return, but without hesitation, Matt at Austin Aqua Farms sent me the proper coral at no cost...even after I offered to pay for the shipping and some of the costs... Thanks to these Austin Aqua Farms, christmas came a bit early for me. Be sure to check these guys out...every experience has been hassle free, and the customer service has been above and beyond the norm...and the corals are among the best I've ever seen. http://www.austinaquafarms.com/ Link to comment
EnFuego Posted December 17, 2010 Share Posted December 17, 2010 I've purchased several items without incident...beautiful LPS at more than fair prices from this vendor... However, In my most recent order, a slight mixup led to a different coral (a still incredible golden torch coral) being sent from what I ordered... I asked for just the difference in price between the two pieces in return, but without hesitation, Matt at Austin Aqua Farms sent me the proper coral at no cost...even after I offered to pay for the shipping and some of the costs... Thanks to these Austin Aqua Farms, christmas came a bit early for me. Be sure to check these guys out...every experience has been hassle free, and the customer service has been above and beyond the norm...and the corals are among the best I've ever seen. http://www.austinaquafarms.com/ Agreed. I used to live close to their facility. It really is an impressive set up and matt's customer service is hard to beat. They have some great stuff in there. Link to comment
wdubosemsp Posted December 18, 2010 Share Posted December 18, 2010 Also check them out on ebay. seller ID: reef_Pets Ive gotten 3 orders total off ebay(usually 6-7 acans per order/winning bigs). Always look amazing. Auctions end Thursday nights. Agreed. I used to live close Tom their facility. It really is an impressive set up and matt's customer service is hard to beat. They. Have some great stuff in there. Link to comment
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