I am disappointed. After many communications via email with Glasscages
, I got a quote, they agreed to make my tank and drill a couple holes. I then called to confirm hole sizes and give them my payment info. He told me, "I'll call you back, I'm busy right now." 2 days later, I had recieved no call, so I tried again. This time I got somebody else, and they said they didn't know where my tank specs were. Things seemed a little disorganized. I said, "This is a little frustrating, can we get it straightened out?" I was kindly assured (by a very nice lady) that I would be called back soon, and I left my cell phone number. I never heard back that day. The NEXT day, I called again to confirm things and give payment info. They had called the WRONG number the day before, which explains why I never heard from them. In their defense, they tried.... but what they called to say was they were so offended that I was "frustrated," the he refused to make the tank. I was nothing but kind on the phone, by the way.
Most businesses attempt to rectify a situation and make their customers feel more at ease and comfortable with the situation. Instead, they just refused to perform the service for which I had already been quoted.
I thought this was all going to work out great, but it didn't. Use with caution, I would advise.
That said, is there anywhere else I can get a tank drilled and overflow made?
Chairman, Lackawana County Ninja Preparedness Council.