Mojeska Posted September 19, 2016 Share Posted September 19, 2016 I just purchased a AI Prime HD for my tank. I have noticed that one of the LEDs appears to be flickering. Not sure if this is normal operation, or if something is broken. Anyone else out there with an AI Prime HD see this? [uPDATE] I contacted AI support regarding my issue, and it is indeed a faulty light. AI support was very good, and responsive. They are sending me a new light today, so hopefully I can get it going this weekend. Link to comment
hooligan76 Posted September 19, 2016 Share Posted September 19, 2016 I just put one on my tank a couple weeks ago & have not noticed anything like that, you may have a bad bulb or something. Link to comment
Reef Queso Posted September 22, 2016 Share Posted September 22, 2016 How does the warranty process work? Did you first register your new HD and where did you buy it from? Link to comment
justin81 Posted September 25, 2016 Share Posted September 25, 2016 No flickering with mine Link to comment
anizato Posted September 25, 2016 Share Posted September 25, 2016 it is broken, return ASAP. my light fixture is a month old and it is flawless. no flickering, beautiful colors, awesome power/wattage. Link to comment
Mojeska Posted September 30, 2016 Author Share Posted September 30, 2016 How does the warranty process work? Did you first register your new HD and where did you buy it from? I didn't register it, just opened a ticket with AI. Provided the serial number, as well as a video of the issue, and they arranged to send me a new one under warranty. New light is working great, no flickering LED. Sounds like my problem is a first for the AI support guys, so probably not something others have seen. Anyway, happy withe the replacement. Link to comment
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