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Prime HD LED Flicker


Mojeska

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I just purchased a AI Prime HD for my tank. I have noticed that one of the LEDs appears to be flickering. Not sure if this is normal operation, or if something is broken. Anyone else out there with an AI Prime HD see this?

 

[uPDATE] I contacted AI support regarding my issue, and it is indeed a faulty light. AI support was very good, and responsive. They are sending me a new light today, so hopefully I can get it going this weekend.

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How does the warranty process work? Did you first register your new HD and where did you buy it from?

I didn't register it, just opened a ticket with AI. Provided the serial number, as well as a video of the issue, and they arranged to send me a new one under warranty. New light is working great, no flickering LED. Sounds like my problem is a first for the AI support guys, so probably not something others have seen. Anyway, happy withe the replacement.

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