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Anyone Having Problems with Radion Not Turning On?


nickkohrn

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I'm getting infuriated with this light. Every single time that turn the light off and unplug it while doing maintenance or anything else that requires disconnection from the power source, the @%#?!&$ light will not turn back on. The L.E.D.s of the buttons all turn green, and I cannot get the light to turn back on no matter what I do to troubleshoot it. I've unplugged this, that, waited minutes, reconnected this and that, and it still refuses to do anything but display green L.E.D.s. I have had to call EcoTech twice already and have them reset the light remotely. Looks like I'll be doing the same tomorrow afternoon when I leave work.

 

Have any of you had a similar experience? If so, what did you do to resolve it? I'm open to anything at this point.

 

I can't believe the amount of money I spent on a light that is this difficult to work with when it should be easy.

 

Sorry for the heat, but I'm incredibly disappointed.

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You disconnect its power supply from wall plug for a few days?

Correct. Since there is no livestock in the tank yet I figured doing so would not harm anything. I was hoping it would work when plugging it back in, but that was not the case.

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I did that once and has the same issue.

I think you need to keep the power on all the time.

A few hours off seems ok.

I contacted EcoTech's customer service and they are sending me a replacement light. It shouldn't be this difficult to get a $500 light to work properly. They also sent me out a replacement RMS because one of the holes in the mount was too large to hold a screw.

 

So far, I have been extremely disappointed with my Radion experience, besides the helpful people in their support team.

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I contacted EcoTech's customer service and they are sending me a replacement light. It shouldn't be this difficult to get a $500 light to work properly. They also sent me out a replacement RMS because one of the holes in the mount was too large to hold a screw.

 

So far, I have been extremely disappointed with my Radion experience, besides the helpful people in their support team.

Hi Nick,

Beside this small issue Radion is a very good light

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intarsiabox

Hi Nick,

Beside this small issue Radion is a very good light

 

The light not working at all is a small issue? What's it take to be a big issue, becoming self aware and trying to kill you in your sleep? JK

 

I had a Radion G3 a year or so ago and had the same thing happen, it just wouldn't come on one morning. I ended up deleting the software on my computer and reinstalling it using a different browser and it worked. I had to repeat this procedure using different browsers to connect to the light just about anytime I wanted to make a change, I had to alternate between Safari, Chrome, Fire Fox and Explorer and eventually one would connect. I ended up getting rid of it after a year as the software never got better, could be the connection problem was within the light itself but I wasn't going to chance a second light.

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