Marine Depot Posted January 21, 2016 Share Posted January 21, 2016 CUSTOMER SERVICE REPRESENTATIVEWe are looking for customer service representatives to join our support team in MarineDepot.com’s Garden Grove, CA headquarters. You will be the frontline of our company and engage with customers on a daily basis via phone, email and live chat. Your job is to make customers happy by resolving problems and providing accurate information in a professional and timely manner. You will provide shoppers with accurate information about our products and how to properly use them. You will also answer questions about order status, order tracking, returns and site navigation in a prompt and courteous manner. MarineDepot.com offers paid training, flexible scheduling (great for colleague students!) and an excellent healthcare package.YOUR DUTIES AND RESPONSIBILITIES WILL INCLUDE: Responding to and resolving customer issues with urgency Assuming responsibility for projects and tasks as they occur Assisting customers to ensure they have a positive shopping experience Ensuring the implementation and development of the Family Friendly Concept Working with the Customer Satisfaction Index to benchmark and improve our service execution QUALIFIED CANDIDATES SHOULD POSSESS: Computer literacy (Windows PC, web browsers) Excellent verbal and written communication skills The ability to multi-task in a high call/email volume environment Proven problem solving skills with attention to detail and follow-up An outgoing, positive attitude about providing superior customer service The desire to share your knowledge and experience to help others succeed Saltwater/reef aquarium and fishkeeping experience (Not required, but a huge plus!) Willingness to learn more about the hobby The starting wage for this position is $12-$15 per hour depending on experience.If you are interested in joining our team, please email your resume to hr-csr@marinedepot.com for consideration.ABOUT MARINEDEPOT.COMMarineDepot.com is a fast growing online aquarium supply company located in Garden Grove, CA. We're looking for smart, creative people who will give 100 percent. Ideal candidates must be dedicated, detail-oriented team players that will thrive in a fast-paced, high-volume ecommerce work environment. The office atmosphere here is low-key, casual and collaborative. We have ugly sweater parties, company pot lucks, celebrate Take Your Dog To Work Day® and have a great healthcare and benefits package that includes discounts on aquarium and pet products. Although it is not a prerequisite to working with us, most of our employees are pet/aquarium owners. We love what we do! Link to comment
pgrVII Posted January 21, 2016 Share Posted January 21, 2016 Can I work from home yet? Link to comment
HarryPotter Posted January 21, 2016 Share Posted January 21, 2016 Can I intern with y'all this summer? Link to comment
Marine Depot Posted January 21, 2016 Author Share Posted January 21, 2016 Can I work from home yet? Here is the thing: ideally, they want this person to work here in our office. Why? It is easier for a lot of reasons. First and foremost, we can better train you. You'll be surrounded by aquariums and aquarium equipment. Experienced hobbyists and customer service gurus will groom you to become one of the fine, friendly support folks our customers rely on. Every Friday, our support team gets together to discuss hobby trends to make sure we are knowledgeable about the latest developments in our industry. Brands/manufacturers visit our headquarters regularly to demonstrate how new products work so we can recommend the right solutions, explain the benefits and walk customers through the installation. Sometimes when a customer has a question, we'll walk out to the warehouse and pull the product for review so we can be on the same page with them. We have a great team camaraderie, too. Having most of us under one roof makes communication and bonding come naturally. Plus, you'll get to trade frags with us, do livestock group buys and get free equipment to take home and try or test on your own aquarium. Now, that all said... do we have satellite employees working from other locations? We do! So I do not want you to discourage anyone from introducing themselves in an effort to join our team. Just email your resume to us. We are always on the lookout for creative, hard working, deadline-oriented people who like to dazzle customers with outstanding service. We typically only post our customer service job openings on forums, but we like to hear from anyone who believes they can help us improve. Link to comment
pgrVII Posted January 21, 2016 Share Posted January 21, 2016 Here is the thing: ideally, they want this person to work here in our office. Why? It is easier for a lot of reasons. First and foremost, we can better train you. You'll be surrounded by aquariums and aquarium equipment. Experienced hobbyists and customer service gurus will groom you to become one of the fine, friendly support folks our customers rely on. Every Friday, our support team gets together to discuss hobby trends to make sure we are knowledgeable about the latest developments in our industry. Brands/manufacturers visit our headquarters regularly to demonstrate how new products work so we can recommend the right solutions, explain the benefits and walk customers through the installation. Sometimes when a customer has a question, we'll walk out to the warehouse and pull the product for review so we can be on the same page with them. We have a great team camaraderie, too. Having most of us under one roof makes communication and bonding come naturally. Plus, you'll get to trade frags with us, do livestock group buys and get free equipment to take home and try or test on your own aquarium. Now, that all said... do we have satellite employees working from other locations? We do! So I do not want you to discourage anyone from introducing themselves in an effort to join our team. Just email your resume to us. We are always on the lookout for creative, hard working, deadline-oriented people who like to dazzle customers with outstanding service. We typically only post our customer service job openings on forums, but we like to hear from anyone who believes they can help us improve. Well I'd like to be closer too,but,Pennsylvania is far from cali lol.The work environment seems super fun and cool though for sure. I'd atm be better trying out new equipment Link to comment
Sunstar Posted January 21, 2016 Share Posted January 21, 2016 too far for a canadian too. I'd try out new equipment, if you needed someone to test out here. Canadian opinions are fun. Link to comment
Marine Depot Posted January 21, 2016 Author Share Posted January 21, 2016 Canadian opinions are fun. Some of my favorite opinions are Canadian. Link to comment
Sunstar Posted January 21, 2016 Share Posted January 21, 2016 I am just an underpaid line cook... off work sick today, been sick to the stomach - not good around food... kinda wish I could get into something more worth my time. I love reefing, I love cooking. Perhaps get a canadian location. Link to comment
HarryPotter Posted January 21, 2016 Share Posted January 21, 2016 Some of my favorite opinions are Canadian. Can I intern with y'all? 18 so wouldn't mind sleeping in the stand of an AIO Link to comment
niQo Posted January 21, 2016 Share Posted January 21, 2016 Perhaps get a canadian location. Yes! Link to comment
MrNanoReef Posted January 21, 2016 Share Posted January 21, 2016 Would love to join MD own brand acrylic products designer Link to comment
Marine Depot Posted January 21, 2016 Author Share Posted January 21, 2016 Can I intern with y'all? 18 so wouldn't mind sleeping in the stand of an AIO We recently had a super cool young photo intern shooting and editing product photographs for us for online and print. That's why I encourage anyone who is interested in working with us in any capacity to contact us! Tell us about yourself, your work experience and ways you can help us improve and grow Marine Depot. We are just regular guys and gals like you who love the hobby and want to create the best aquarium store there is. Most of the opportunities at MD not in customer support are not posted on forums we sponsor. That is why I want to stress to anyone who might be interested in working here that if you have other skills (graphic/web design, IT, product development, marketing) applicable to e-commerce, reach out to us. Don't be shy! Nearly all our support staff were hobbyists before they joined the company. That's not necessarily the case with other departments. But they'll usually become one at some point during their tenure. It's hard not to! Link to comment
Marine Depot Posted January 21, 2016 Author Share Posted January 21, 2016 Perhaps get a canadian location. Yes! Oh, we've got plans for you Canadians. Improving the speed and lowering the cost of delivery to places we already ship as well as increasing the number of destinations we send orders to are all big priorities for us in the years ahead. Would love to join MD own brand acrylic products designer Ah, thanks! I already shared several of our private exchanges and links to your work with management. Link to comment
Mariaface Posted January 21, 2016 Share Posted January 21, 2016 If you apply for IT, do you still get to test equipment and join in on the demos and other aquarium fun? Link to comment
do_0b Posted January 21, 2016 Share Posted January 21, 2016 Would you hire a Canadian that's visiting for a couple of months? ? Link to comment
Sunstar Posted January 21, 2016 Share Posted January 21, 2016 Look at us canadians washing to shore. Link to comment
do_0b Posted January 21, 2016 Share Posted January 21, 2016 Look at us canadians washing to shore. I wouldn't mind making some extra bucks while on vacation Link to comment
Marine Depot Posted January 21, 2016 Author Share Posted January 21, 2016 If you apply for IT, do you still get to test equipment and join in on the demos and other aquarium fun? IT is the only exception. We don't share squat with those guys. I kid! People from every department participate in group buys, sharing frags and getting goodies to test with their home tanks. Everybody here has different sized tanks, so often the decision of who gets to try something new is based on who has the right tank for the product. That's how I got my LED light. I can't share what is is yet... but coming soon to Marine Depot! lol I've had the light over my tank since August and it's working beautifully. Would you hire a Canadian that's visiting for a couple of months? Well, that depends largely on the precise timing, your skill set and our needs at the time! Link to comment
niQo Posted January 21, 2016 Share Posted January 21, 2016 Oh, we've got plans for you Canadians. Improving the speed and lowering the cost of delivery to places we already ship as well as increasing the number of destinations we send orders to are all big priorities for us in the Any plans for improving the value of the Canadian dollar? Because that's the real problem right now it doesn't make much sense shopping across the border atm Link to comment
Marine Depot Posted January 21, 2016 Author Share Posted January 21, 2016 Any plans for improving the value of the Canadian dollar? Because that's the real problem right now it doesn't make much sense shopping across the border atm Of course, we are working closely with fellow members of the Illuminati to manipulate and control the prices of aquarium supplies in every country. Link to comment
Sancho Posted January 22, 2016 Share Posted January 22, 2016 I would love to work for you guys! If it is possible to work from home. I do live in so Cal and a commute once a week to Garden Grove for meetings would be no big deal. Link to comment
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