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Excellent Customer Service!


Marc.The.Shark

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Marc.The.Shark

Just wanted to share. I like to acknowledge superior service when I receive it & Marine Depot is an excellent example of this. I received an order for some plumbing supplies for my new tank build yesterday and upon opening the box noticed that one item was missing. The included invoice said that it was packed, but it wasn't in the box. I emailed customer service with the invoice # and explanation of the missing tubing. WITHIN AN HOUR, I had a reply with an apology and a tracking number for the shipment of an item worth $3.98. Way to go Marine Depot! Once again you show you care!! Thanks again.

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Marine Depot

Just wanted to share. I like to acknowledge superior service when I receive it & Marine Depot is an excellent example of this. I received an order for some plumbing supplies for my new tank build yesterday and upon opening the box noticed that one item was missing. The included invoice said that it was packed, but it wasn't in the box. I emailed customer service with the invoice # and explanation of the missing tubing. WITHIN AN HOUR, I had a reply with an apology and a tracking number for the shipment of an item worth $3.98. Way to go Marine Depot! Once again you show you care!! Thanks again.

 

Hey Marc! Thank you so much for shopping with us and giving us an opportunity to make things right. We truly appreciate you posting your positive shopping experience online—it really means the world to us! Your stand looks dope!

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