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Divers Den Sent Wrong Coral ? (Awesome Customer Service)


StrainedSky

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Just got my divers den liveaquaria order in and disappointed. Ordered a Red planet and received a lump if something.

What I got :

 

IMG_0915_zps9mbmkdcs.jpg

What I ordered :

_cfimg-8517279247769778783_zpsan9o0nxy.p

 

Hopefully they make it right.

 

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Just got my divers den liveaquaria order in and disappointed. Ordered a Red planet and received a lump if something.

What I got :

 

IMG_0915_zps9mbmkdcs.jpg

What I ordered :

_cfimg-8517279247769778783_zpsan9o0nxy.p

 

Hopefully they make it right.

 

Yeah I would call them. That isn't WYSIWYG!
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Yeah I would call them. That isn't WYSIWYG!

I did, they had me send pictures and said it will take 24 hours to respond. I also got in a ORA Shortcake which was correct and WYSIWYG.

Does your lump at least have some color to it?

Yea, just a little un happy from shipping.

What ever it is, it is on a ORA plug.

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StrainedSky

Wanted to up date this, found the rouge frag I was sent on divers den but it was also miss labeled. Divers Den though did step up and refunded my money right away (that Friday) also letting me keep the frag.

 

Fast forward to yesterday and they sent me an email saying they were sending me a Red Planet Monday on them. Awesome customer service as I was happy with just the refund ( would rather had the red planet though). Attached is the Divers Den picture of the coral they sent me.

 

022315-151a_zpswztkjejx.jpg

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