StrainedSky Posted February 27, 2015 Share Posted February 27, 2015 Just got my divers den liveaquaria order in and disappointed. Ordered a Red planet and received a lump if something. What I got : What I ordered : Hopefully they make it right. Link to comment
Lawnman Posted February 27, 2015 Share Posted February 27, 2015 Just got my divers den liveaquaria order in and disappointed. Ordered a Red planet and received a lump if something. What I got : What I ordered : Hopefully they make it right. Yeah I would call them. That isn't WYSIWYG! Link to comment
markalot Posted February 27, 2015 Share Posted February 27, 2015 Keep the lump alive, never know what it might be. IMO you just got two corals for the price of one, I think they will re-ship. Link to comment
Eisernes Posted February 27, 2015 Share Posted February 27, 2015 Does your lump at least have some color to it? Link to comment
StrainedSky Posted February 27, 2015 Author Share Posted February 27, 2015 Yeah I would call them. That isn't WYSIWYG! I did, they had me send pictures and said it will take 24 hours to respond. I also got in a ORA Shortcake which was correct and WYSIWYG. Does your lump at least have some color to it? Yea, just a little un happy from shipping. What ever it is, it is on a ORA plug. Link to comment
StrainedSky Posted March 6, 2015 Author Share Posted March 6, 2015 Wanted to up date this, found the rouge frag I was sent on divers den but it was also miss labeled. Divers Den though did step up and refunded my money right away (that Friday) also letting me keep the frag. Fast forward to yesterday and they sent me an email saying they were sending me a Red Planet Monday on them. Awesome customer service as I was happy with just the refund ( would rather had the red planet though). Attached is the Divers Den picture of the coral they sent me. Link to comment
Chadf Posted March 7, 2015 Share Posted March 7, 2015 LA is top notch, they always make it right. Link to comment
Proball Posted March 8, 2015 Share Posted March 8, 2015 Glad to hear they made it right. I've had stuff come in doa and they resolved the situation quickly. Link to comment
StrainedSky Posted March 10, 2015 Author Share Posted March 10, 2015 Coral came today is the one I actually ordered in the beginning. Link to comment
Recommended Posts
Archived
This topic is now archived and is closed to further replies.