Marine Depot Posted January 6, 2015 Share Posted January 6, 2015 Do you love aquariums and making customers happy?We are hiring 2 new customer support team members at our headquarters in Garden Grove, CA!CUSTOMER SERVICE REPRESENTATIVECandidate will join the front line of our business and engage with customers on a daily basis. Primary duties involve problem-solving and providing accurate information to customers in a professional and friendly manner. Customer Service Representatives are responsible for providing accurate information about the specifications and proper use of the aquarium products available on the MarineDepot.com website as well as responding to customer email and phone inquiries regarding shipping, order tracking, returns, order status and site navigation.Qualified Candidates Should Possess Excellent verbal and written communication skills An outgoing, positive attitude about providing superior customer service Experience working in a problem-solving capacity Multi-tasking capabilities Computer literacy Ability to share your knowledge Saltwater reef and fish experience and/or willingness to learn about the hobby Duties and Responsibilities Assist customers with a positive shopping experience Works well in a team environment. Work with the Customer Satisfaction Index to benchmark and improve our service execution Respond to and resolve customer issues with urgency Ensure implementation and development of the Family Friendly Concept Assume responsibility for projects and tasks as they occur If you're interested in joining our team, please email your resume to hr-csr@marinedepot.com for consideration.ABOUT USMarineDepot.com is a fast growing online aquarium supply company located in Garden Grove, CA. We're looking for smart, creative people who will give 100 percent. Ideal candidates must be dedicated, detail-oriented team players that will thrive in a fast-paced, high-volume ecommerce work environment. The office atmosphere here is low-key, casual and collaborative. We have regular company BBQs, celebrate Take Your Dog To Work Day® and have a great benefits package that includes discounts on aquarium and pet products. Although it is not a prerequisite to working with us, most of our employees are pet/aquarium owners. We love what we do! Link to comment
hyemp Posted January 6, 2015 Share Posted January 6, 2015 Man, that would be a sweet gig to work at Marine Depot. I live in San Diego and have a job, but if I didn't I would jump on this. Link to comment
Marine Depot Posted January 6, 2015 Author Share Posted January 6, 2015 Man, that would be a sweet gig to work at Marine Depot. I live in San Diego and have a job, but if I didn't I would jump on this. It's just a 2 hour commute each way, you'll be fine! Link to comment
reefernanoman Posted January 6, 2015 Share Posted January 6, 2015 Now that would be a great job for me. When I retire from my current job in 25 yrs. Link to comment
GHill762 Posted January 6, 2015 Share Posted January 6, 2015 take your dog to work day? what about a take your fish to work day? or your pet coral? I'd love that job but the commute would be terrible.. Link to comment
iadubber Posted January 6, 2015 Share Posted January 6, 2015 take your dog to work day? what about a take your fish to work day? or your pet coral? I'd love that job but the commute would be terrible.. We could car pool. Just swing up to Dubuque, IA and pick me up on the way to work. Link to comment
GHill762 Posted January 6, 2015 Share Posted January 6, 2015 We could car pool. Just swing up to Dubuque, IA and pick me up on the way to work. they are hiring 2 new team members, I think this could work! where ya been dubber? I haven't seen you around in a while.. Link to comment
iadubber Posted January 6, 2015 Share Posted January 6, 2015 they are hiring 2 new team members, I think this could work! where ya been dubber? I haven't seen you around in a while.. Oh, just about causing a divorce starting a new nano tank after "getting out" for awhile. I just can't stay away! Link to comment
Marine Depot Posted January 6, 2015 Author Share Posted January 6, 2015 take your dog to work day? what about a take your fish to work day? or your pet coral? Yeah, we love dogs! As far as aquariums go, we have an SR-80 in our break room (and a pool table, perhaps a dangerous combination) and a CAD Lights Artisan II in our upstairs lunchroom that we're just beginning to add livestock to... so you are welcome to help us stock the new tank! Most of the fish that come through are only here briefly because our staff does group buys with wholesalers a few times each year. The frag tanks for MDL are in another building about 10 minutes from here. Link to comment
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