Wjcastiglione Posted December 22, 2014 Share Posted December 22, 2014 I cannot believe I'm telling you guys this story - but I had a great customer service experience with Hydor. While I was moving, I lost a magnet that holds my ATO sensor in place - making the device unusable - I wrote Hydor about it via their website, and the next day I was contacted - telling me that they do not have a new piece for me - but they have a refurbished one - I said no problem, I'll take it... ... they're sending it to me FOR FREE. whattttttt?!?!?!?!?!?!? unheard of! A+. Now that's customer service. Link to comment
Wjcastiglione Posted January 3, 2015 Author Share Posted January 3, 2015 Just to let you know - these did come to me. I was sent TWO of the replacements for free. in a timely manner. A+ Link to comment
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