tbunnelldo Posted October 24, 2014 Share Posted October 24, 2014 has anyone had one of the back lower corners leak on the nuvo 16? this is the only place i can think where i am getting a small leak. i haven't pulled the black covering off the back to get a look yet since i had to go to work. i feel like the issue is going to be on the bottom of that joint. if this is the case, how easy is IM to deal with on these issues? Link to comment
TeamIM24 Posted October 24, 2014 Share Posted October 24, 2014 IM has treated me very well, swapping out a 1st generation 24 for a much thicker one. No problems so far and we have had the second tank for 10+ months. How long have you had your tank? Link to comment
tbunnelldo Posted October 24, 2014 Author Share Posted October 24, 2014 almost 4 months. you didn't have to send the old one back? do they just require pictures of the defect? Link to comment
TeamIM24 Posted October 25, 2014 Share Posted October 25, 2014 They sent me the new one and I boxed up the old one and sent it back. I sent them pictures (it was cracked) and they were very helpful and easy to deal with. I think on some of the more recent issues they have been asking to get the damaged tank back first. I know some people haven't had a great experience with them but mine has been very positive so far. Link to comment
tbunnelldo Posted October 25, 2014 Author Share Posted October 25, 2014 I found the leak. It was on a bottom seam other front rightside. Link to comment
TeamIM24 Posted October 26, 2014 Share Posted October 26, 2014 Is it fixable? Have you contacted IM? Link to comment
tbunnelldo Posted October 27, 2014 Author Share Posted October 27, 2014 Not without draining the tank. I did contact them and will be getting the new 20 gal tank. They will give me $138 credit but I have to send current tank in. Link to comment
TeamIM24 Posted October 27, 2014 Share Posted October 27, 2014 Worth the peace of mind. Link to comment
NorthGaHillbilly Posted October 27, 2014 Share Posted October 27, 2014 How much are you looking at for shipping? Link to comment
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