ChuckP Posted March 13, 2014 Share Posted March 13, 2014 Anyone know if Reef Cleaners in on vacation or anything? I placed an order on March 6th and since the confirmation haven't seen any shipment notifications. I expected the order to ship the 10th as stated on the website and I am right here in Florida so it should be pretty quick. I used the website submission form to submit a question on Tuesday and Wednesday but no responses yet. I did have issues with the email going my my SPAM but I have been checking there and haven't seen anything. Usually I am not this aggressive with my orders but dealing in living creatures puts me a bit more on edge. Thanx for any assistance! Link to comment
johnmaloney Posted March 13, 2014 Share Posted March 13, 2014 Shoot me your name through NR. We have had a problem with our mail servers. I got food poisoning yesterday so i may be slow to respond today. we will move our website to a new server tomorrow and that should hopefully fix the email issues. It isn't all emails being blocked, but if you haven't heard from us in 24 hours of sending an email please send a follow up to "reefcleaners@gmail.com". I will update this post once we are on a working mail server again. Link to comment
GTi Posted March 13, 2014 Share Posted March 13, 2014 Shoot me your name through NR. We have had a problem with our mail servers. I got food poisoning yesterday so i may be slow to respond today. we will move our website to a new server tomorrow and that should hopefully fix the email issues. It isn't all emails being blocked, but if you haven't heard from us in 24 hours of sending an email please send a follow up to "reefcleaners@gmail.com". I will update this post once we are on a working mail server again. Hi John. Hope you're feeling better. My emails are bouncing back too. IT problems stink! I'll PM you. Thanks! Link to comment
ChuckP Posted March 18, 2014 Author Share Posted March 18, 2014 Just wanted to update this, John communicated with me via PM and sent out the order yesterday. Received it today with my $0.01 macro and wow... it was a lot more than expected. Everything came through great and healthy. I was amazed to see the snails and crabs out within a minute or two of being dropped into the tank. Even the emerald went right to eating. Link to comment
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