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Innovative Marine Aquariums

Any coupons for this forum?


eddiecorrea

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eddiecorrea

About to place a $100+ order and was wondering if there are any coupon codes for forum members. If there are any let me know. :D

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I asked the same, not till memorial day.. however, for what I bought, even without a coupon the pricing was better than others' easter sales.

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eddiecorrea

I asked the same, not till memorial day.. however, for what I bought, even without a coupon the pricing was better than others' easter sales.

 

I placed my order. Then got an email that one of the items was on backorder. I really hate when companies sell stuff they don't have. Needless to say I cancelled my order and placed it somewhere else and saved money. Probably won't be coming back.

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eddiecorrea

I agree.. and is my peeve as well. haven't run into it yet with these guys yet.

 

 

I've heard alot of good things. But this blew it for me.

 

Foster and Smith will let you place an order but they let you know it is on backorder. My heater has been on backorder for almost 3 weeks.

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I'm really sorry to hear that you had a backordered item... earlier this year, we installed a very expensive realtime inventory system that is supposed to ensure that backorders don't happen... There are still a few kinks to work out, obviously. Again, I'm very sorry that you weren't satisfied with our service, and hope that you'll let me know if there's anything I can do for you.

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eddiecorrea

I'm really sorry to hear that you had a backordered item... earlier this year, we installed a very expensive realtime inventory system that is supposed to ensure that backorders don't happen... There are still a few kinks to work out, obviously. Again, I'm very sorry that you weren't satisfied with our service, and hope that you'll let me know if there's anything I can do for you.

 

Totally understandable. But frustrating nonetheless. Maybe I'll place an order in the future.

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I love Premium Aquatics.. excellent customer service, quick shipping (plus they are super close to me which really helps), etc.. sorry you had a bad experience with them, but don't write them off ;)

 

my only complaint would be the way the website is organized, can be a bit difficult to navigate imo. I'd rather see all of the products in one category than have to go into each brand (there are other sites like this too, just a personal preference I guess)..

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