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Great Customer Service


jbb

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I ordered a Vertex Duplex Mag cleaner & Vertex Mag. Mount Dosing Tube Holder off of ebay. The products were both labeled as shipped and both had the same tracking number . When the package arrived only the Duplex was inside. I sent a message through ebay yesterday, but it was a little late in the day so I decided to also place a phone call . The customer service rep was very polite and very helpful, she just asked for a few details on the order to confirm the correct information, and said she would get the tubing holder out ASAP. No argument , No hassle , just great customer service to ensure that the customer was taken care of.

 

 

There are a few companies out there that could learn a thing or two from companines like this.

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Weird. Took 3 weeks to get my MP10 prop assembly. Emails and phone calls took days to get returned. Very frustrating.

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