So I think things are hopefully getting somewhat straightened out. I am still bummed that they won't help me out on the bulb more but it is what it is I guess. BoostLED seems to think that the bulb was defective and that they don't know the condition of the bulb since they didn't sell it to me. I offered to show an invoice for the bulb to show that it truly was new. Below is the response I got.Hi Joe,
As mentioned before, I apologize about the issues you've had with the clamp and we will gladly replace it. However, we will not be replacing the PAR38 since we did not sell you the PAR38 nor shall take any responsibility due to its potential manufacturer defects.
If you are interested in a PAR30 kit, we can offer you a discount on the PAR30 lamp.
Please let us know.
I'm glad that they're doing something. It might not be everything but at least it is something.
On the other hand I called up LEDwholesalers. They're going to ship me a brand new base for my bulb without an hesitation at all!!!!! I STRONGLY recommend these guys based on customer service. Hopefully I am just as happy with the bulbs. It looks like people on here have been though so I am sure things will work out!
Anyway I've given BoostLED my shipping info and requested just the replacement clamp. I will let you all know when I receive my replacement clamp. Hopefully later this week or early next week.
Thank you everyone for comments. This whole thing has just been a struggle and frustrating. If you get a clamp just check that grounding terminal first!
Yikes! No replacement? Bad business, Boost...Definately not ordering anything from you now. If I purchase a pair of jeans, but the zipper won't zip up, they don't send me a new zipper and tell me to sew it on myself...
You sent a defective product, which in turn destroyed the OP's bulb...Whose fault it that? I don't think i've ever checked the connections on a lamp before screwing in a bulb...
Bad businesss indeed.....
Funny but I couldn't agree more!
To the OP-
You purchased online, so my assumption is that you paid either with credit card, or through PayPal (or a combination thereof). Either one will ensure that you get refunded in cases like this- especially being that you have photographic evidence to back up your claims. BoostLED's online "no expressed or implied warranty" page on their website won't hold up if the item literally broke in your hands before you even got to use it.
While you may lose out on shipping (as you'll be required to return the items) you'll get the bulk of your money returned.
Great idea. It looks like I should be all set. Just need to get my hands on a soldering iron to get the LEDwholesalers base soldered in. This is probably going to be the quickest and most pain free way to go about it at this point now. Thanks!