Just a quick update on my Aqua(de)illumination situation.
A couple weeks ago some water got on my AI controller and it went blank. hasn't worked since. needless to say I thought that was ridiculous...isn't this a product for a box of WATER?! Anyway, I called AI and they sent me a new one. I was thrilled at that level of customer service. I thought the world could be a better place. I was about the send the fried one out when I came home to find that the 'new' one AI had sent was USED. Most likely refurbished. More on that later. So I tested it for a day to find that the controller gets stuck 1 minute before the next timer is supposed to start. What I mean is that the actual time (clock) stops all together. So at 8 when I got home it still read 11:59 am.
I called AI (I think the same dude always answers for support). I left a voicemail. Then another voicemail. Still nothing. I decided to fill out an inquiry online. basically the thread of that is AI thinks its user error, and I'm trying to explain that it's not. I also made a point that if AI is going to refurbish items they need a strict QC check prior to shipping. Unacceptable.
So to make a long story even longer...I'm still with a controller that doesn't work and am
still awaiting the arrival of another 'new' one from AI. I'm so pissed.
Edited by pschom, 02 January 2012 - 07:30 PM.