About 3 weeks back I ordered the 10 gallon quick crew with normal shipping (17 bucks! cheap!) and within about 3-4 days of ordering my crew, I received my package in the mail! I was extremely satisfied with the packaging; ALL the snails were alive and arrived safely. I thought there wasn't a whole lot of water in the bags but the snails tanked it out, plus it was a 102 degrees that day so it could have evaporated somewhat. But! Most of all I was amazed with how many snails I had actually got! I have enough for maybe a 30 gallon tank!
All in all, I have a happy tank full of snails and I would definitely buy from this company again! I suggest others to give them a try!