I placed and order and selected over night shipping. I got my confirm email and quickly emailed back that I should probably get an ice pack do to the heat in SoCal. I got another response less than 15 min later.
My packaged arrived looking great. Got soo many snails! Wasn't sure where to put them all. I have really enjoyed the porcelain crabs!
Well, I noticed a couple things were missing (Dry Goods). I shot John an email on Sunday and he still responded, I wasn't expected anything till Monday. But he quickly resolved the issue and had my package by Weds.
Great service with a site that has valuable info on it to.