Jump to content


Photo

Thanks!


  • Please log in to reply
9 replies to this topic

#1
junginit

junginit

    Nano Reefer

  • Members
  • 118 posts
  • Joined 13 Mar 2011
  • Inland Empire, CA

I ordered a fairly large clean up crew and some extras for my tanks. Gotta say was the best customer service experience by far.

I placed and order and selected over night shipping. I got my confirm email and quickly emailed back that I should probably get an ice pack do to the heat in SoCal. I got another response less than 15 min later.

My packaged arrived looking great. Got soo many snails! Wasn't sure where to put them all. I have really enjoyed the porcelain crabs!

Well, I noticed a couple things were missing (Dry Goods). I shot John an email on Sunday and he still responded, I wasn't expected anything till Monday. But he quickly resolved the issue and had my package by Weds.

Great service with a site that has valuable info on it to.

Thanks!!!

#2
johnmaloney

johnmaloney

    Nano Reefer

  • Sponsor
  • 7,321 posts
  • Joined 23 Nov 2007
No problem, glad we could help! :)

#3
junginit

junginit

    Nano Reefer

  • Members
  • 118 posts
  • Joined 13 Mar 2011
  • Inland Empire, CA
Placed another order last week. Once again, I have no complaints! Always seem to get more than what I ordered.

The fish food sample has worked well.

I am loving the decorator crab! That guy is sweet!

Again, glad to be a loyal customer!

Thanks!

#4
johnmaloney

johnmaloney

    Nano Reefer

  • Sponsor
  • 7,321 posts
  • Joined 23 Nov 2007
Always welcome :) Glad you found that decorator a good home, I wonder if that sponge on his back will take off for you... They don't ship well, but once that particular species gets going it is easy to frag and re-attach underwater, (it is even OK with some time out of water), and grows fairly quickly and has a nice blue color as it grows.

#5
junginit

junginit

    Nano Reefer

  • Members
  • 118 posts
  • Joined 13 Mar 2011
  • Inland Empire, CA
I will keep an eye on it and see how it comes along.

Thanks again!

#6
junginit

junginit

    Nano Reefer

  • Members
  • 118 posts
  • Joined 13 Mar 2011
  • Inland Empire, CA
Looking forward to my new order. Was a little sad that you ran out of the ringed cowrie before I got my order in, but will just wait till I see them again. Thanks John!

#7
johnmaloney

johnmaloney

    Nano Reefer

  • Sponsor
  • 7,321 posts
  • Joined 23 Nov 2007
We didn't get many last time, but I should have more on the 20th, I was going to get them this weekend but have a wedding to go to.

#8
junginit

junginit

    Nano Reefer

  • Members
  • 118 posts
  • Joined 13 Mar 2011
  • Inland Empire, CA
Thanks! Just placed my order! Looking forward to having the new creatures in my tanks!

My orders always turn out great!

#9
junginit

junginit

    Nano Reefer

  • Members
  • 118 posts
  • Joined 13 Mar 2011
  • Inland Empire, CA
Got my order in earlier today and just finished getting everything acclimated.

The blue knuckle hermits are sweet. Very active.

The Ringed Cowries are really unique. Pretty cool little guys.

The thin striped hermit is a lot bigger than I expected, but should be fine.

Thanks John! Appreciate the great customer service!

#10
johnmaloney

johnmaloney

    Nano Reefer

  • Sponsor
  • 7,321 posts
  • Joined 23 Nov 2007
Your welcome! Yeah those thin stripes get pretty large though.