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Letter to our Customers - Please read (coupon code inside)


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#1
Big Al's Online

Big Al's Online

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Dear Valued Customers,

From our very first day in operation, we at Big Alís Online have strived for excellence in all areas of business, in an attempt to provide you with the best possible shopping experience. From our aggressive pricing and promotions to our continually expanding product selection, we are constantly looking for new ways to improve our practices and enhance our offerings. We recognize that this past year has been a rocky road for customers who have experienced a host of problems (account login issues, poor site performance, general errors, etc.), and would like to sincerely apologize for any frustration or dissatisfaction you may have experienced during this time.

The purpose of this letter is to inform you that as of Tuesday August 2, 2011, the current Big Alís Online websites will be temporarily going offline. The unfortunate reality is that Notavor Systems Ltd, the E-Commerce provider we partnered with, has gone into receivership. This means that their operations have been permanently halted, and that their companyís assets have been frozen; ultimately to be sold off to repay any outstanding debts they may have. Despite our initial high hopes for the partnership and the enormous efforts exerted by our internal teams, we were unable to escape the inherent failures and limitations of Novatorís ďVirtual RetailerĒ platform.

Fortunately, this ordeal has been a great learning experience for us, and with the experience we have gained we have initiated a new partnership with the leading E-commerce provider iCongo. They will be collaboratively responsible for designing, integrating, and implementing a brand new Big Alís site from scratch. We look forward to building a long-term and stable relationship with the iCongo team that will enable us to continue to provide best-in-class pricing, products, and service to all of our online customers.

While we have already begun working with the iCongo team to ďget the ball rollingĒ, the creation of a professional-caliber, fully functional E-Commerce website is a complicated and lengthy project that typically takes many months to complete. With that being said, we have decided to put up a temporary site that will remain in operation until the permanent iCongo site is complete. The temporary site will be hosted by Amazon, and will be 100% secure so you can continue to shop with absolute confidence and privacy. Visitors to www.bigalsonline.com and www.bigalsonline.ca will automatically be redirected to the Big Alís Amazon webstore (location at www.bigalspets.com ).

Regrettably, the temporary site will not be integrated with Big Alís VIP Membership accounts. We will however, be awarding TRIPLE POINTS - 24 hours a day, 7 days a week on any purchases made through our temporary Amazon webstore (effective August 2), until our permanent site is ready for launch. In order to help us track and accumulate your VIP points during this time, customers must make purchases using the same e-mail address associated with their existing Big Alís VIP Membership account. If a different e-mail account is used, we will be unable to track purchases and award VIP points. Upon launch of our permanent site, we will migrate all existing VIP Membership accounts, and any VIP points accumulated through our temporary site will be made available for redemption. In addition to the 24/7 TRIPLE POINTS, we will also be offering customers an additional 10% OFF purchases made for any inconvenience this situation may have caused (enter Coupon Code : BACKUP10 ). Last but not least we will be having a MEGA SALE that will offer considerable discounts on products in all categories.

Once again, we sincerely apologize for any inconvenience this unfortunate series of events may have caused. We thank you in advance for your loyalty, patience, support, and understanding as we strive to push through this difficult time. We look forward with great anticipation to launching the NEW and IMPROVED Big Alís Online in the very near future. In the meantime, we encourage you to take advantage of the TRIPLE POINTS, additional 10% OFF PROMO, and our upcoming MEGA SALE through the Big Alís Amazon webstore. Lastly, the following is a short list of new features that you can look forward to as part of the NEW and IMPROVED Big Alís Online Ė COMING SOON Ė We promise it will be worth the wait!

ē PayPal

ē Order History

ē Predictive Search

ē Address Verification

ē Much More!

FREE SHIPPING ON ALL ORDERS OVER $75!!!
excluding heavy weight items


Newest Products: Rossmont & JNS!!!

Thank you for shopping with Bigalsonline.com!


#2
bensanders

bensanders

    engineered reefs

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long live big al's!
sandman's 40br
40br LED build
DIY Vortech Battery Backup

"I think it odd that a cephalopod would invent itself a god"

#3
csingh07

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When is the next Ultra sale on Instant Ocean Bucket Salt? :P

#4
Big Al's Online

Big Al's Online

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When is the next Ultra sale on Instant Ocean Bucket Salt? :P


They are currently 46.99 and ship for free!
Not sure when/if the price will drop with the free shipping.

FREE SHIPPING ON ALL ORDERS OVER $75!!!
excluding heavy weight items


Newest Products: Rossmont & JNS!!!

Thank you for shopping with Bigalsonline.com!


#5
RESONANCE

RESONANCE

    FUBAR.

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Hi there,

I've a stupid question to ask. I figure someone has to ask it so here goes:

Can the new coupon code "BACKUP10" be used in addition to the "NANOREEF10" coupon code? Thanks for your time.

Regards.

...trolling Atlantis and I still have my hands on the wheel...


#6
Big Al's Online

Big Al's Online

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Hi there,

I've a stupid question to ask. I figure someone has to ask it so here goes:

Can the new coupon code "BACKUP10" be used in addition to the "NANOREEF10" coupon code? Thanks for your time.

Regards.


No, it is either one or the other. :P

FREE SHIPPING ON ALL ORDERS OVER $75!!!
excluding heavy weight items


Newest Products: Rossmont & JNS!!!

Thank you for shopping with Bigalsonline.com!


#7
Big Al's Online

Big Al's Online

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We are getting very close to launching the new site! Should be up and running for the first week of November provided no surprise problems arise!

FREE SHIPPING ON ALL ORDERS OVER $75!!!
excluding heavy weight items


Newest Products: Rossmont & JNS!!!

Thank you for shopping with Bigalsonline.com!


#8
Ezsharkman

Ezsharkman

    Keep friends close, anenomes closer

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  • St Augustine FL
Thank you and Good Luck!
I manage a website for a outdoor sports store and know how hard it can be. Good luck on the new site and we all still love Big Al's online!

#9
Big Al's Online

Big Al's Online

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I regret to inform you that our site will not launch until after the new year. Unfortunately we have had to switch web design companies yet again.

FREE SHIPPING ON ALL ORDERS OVER $75!!!
excluding heavy weight items


Newest Products: Rossmont & JNS!!!

Thank you for shopping with Bigalsonline.com!