QUOTE (readmeli @ Feb 22 2010, 12:51 PM)

Note: The opinions in this post reflect the Drs. Foster And Smith Retail Store ONLY and are not ot be taken to heart to any of the other entities of Drs. Foster and Smith.
Hello!
I wanted to drop a note in here about the Foster & Smith Retail Store in Rhinelander, along with the Coral Farm. They are 2 separate entities, and the store is in charge of what they hold in stock for fish, corals, etc.
You CAN however, get ANYTHING that is online currently for sale in the Diver's Den, or corals that ship from Wisconsin! All you have to do is place your order online, and note you want it shipped to the store.Here's how it works:
Thanks!
-Melissa
I stated that several times in my posts that they are seperate entities. I am at your retail store weekly and know the proccess. I must say that your retail store is for the most part a wonderful place and I enjoy going there. The customer service is great for the most part on the supplies as well as promptness. I buy most of my supplies from there. The great part is that you are not just limited to what the store has on hand as you can get any product that is online or in the catalog, they just run over to the distribution center (which is right next door) and grab it for you.
However there are a few downsides to the store that Id like to point out: Even though the staff in the fish department is more knowelgable than 80% of most LFS anywhere, they still do not have the ability to answer a mojority of somtimes even simple questions. Case and point would be questions on addatives such as 2 part calcium suppliments which should be a no brainer for any aquatics specialist that has been doing this for a while. My answers were rather vaugue at best and I found it more benificial to do my own research. It just seems that they know nothing except what they are told to do by whoever trained them to run the department and gain a little knowlege over time doing what they do.
I sometimes feel not so comfortable buying any livestock such as corals from your store due to lack of knowlege of the staff. Due to supply and demand in the area, purchases are usually made by chance that you have a specimen that I like on hand the day I go in the store and is purchased because its probably not going to be there by the end of the day. With that said, I do have a decent knowledge on husbandry of most corals but there are times when you have a unusual peice that I dont know much about and cant get a strait answer on the propor husbandry so I pass on said specimen.
The general care that the staff gives the coral id have to say is intermediate at best as a lot of your specimens especially the LPS corals dont look the healthiest and are rather faded at times. Your SPS tank is overrun with Aptasia ( and I will get to that story below). Your Soft coral tank I must say though dont look bad at all.
I have purchased 4 corals from the retail store in the last year out of about 60 that I have purchased else where and those 4 are 4 out of 6 that I lost this year. The corals that I purchased were by no means difficult specimens to say the least ( short tenticle plate coral @ $60, mushroom rock @ $35 and two leather corals @ $35 each). All were given the best possible care however still managed to die in 30 days or so. You have a 14 day garuntee on your livestock but as we all know coral death is slow and can take much longer than 14 days for a coral to die, most of the time the damage has been done before it gets into the purchasers tank only to have them scratching their heads as to what they did wrong.
As I said, I am not ripping on the staff as for the most part they do a good job, but I think they need to spend a bit more time over at you aquaculture facility getting some better awarness of propor care. Remember the aptasia problem in the SPS tank I was talking about ? Well this last week one of the kids that work the aquatics department decided to take care of the problem by treating the tank only to kill/bleach about 90% of the coral in the tank which he could of avoided by taking the frag rack out and spending a couple of hours with a bottle of joes juice or aptasia X.
I think that is why all their stuff is direct shipped to the store from their california wholesaler and you dont ever see any of the any of their own aquacultured corals (which is right next door at their aquaculture facility) that you see online at the retail store. Basically lack of faith in the staff so to speak. Id love to see some of that stuff avaliable for immediate purchase (bought, bagged and in my car) as I am not a fan of buying anything that I can not see in person prior to paying for it.
Last but not least, your prices on some things are well, HIGH $40 dollars for 2 heads of green trumpet coral on a frag plug? come one now, tisk tisk. And the fact that you do not honor price matching to your liveaquaria.com sale prices. A blue tang for sale in your store at $54 wil not be deducted to the the $30 sale price that is on liveaquaria.com. I dont care what your selling, any retailer that has the same product in their store as online will honor the cheaper price. You do it with your supplies, why not the livestock ?
Up's : Great customer service, decent selection or livestock, friendly employees, the best selection of dry goods and equipment that you will EVER find avaliable RIGHT NOW in any retail store.
Down's : Even thought they are pretty good for the most part, the aquatics staff is not what I would expect for a place with the Drs. Foster and Smith name hanging above the door. You do not price match your online prices for livestock. Your livestock, from my experiences does not seem to be the best quality for the prices you are asking. The Retail Store does not stock any of the nice aquacultured corals for immediate right here right now purchase (we can have it taken to the store after purchase does not cut it).