Hello,

Order Number: 23241
Order Date: 7/15/09

I added the shipping address to my CC as requested and sent you two emails regarding this.

Thanks

Who's denying you shipment exactly?

Uh? Sure, check's in the mail! LOL

this is in aqua cave's section guys...

Right. I was on the home page when I saw it.

My bad, continue.

i got an email that my order has been processed... but still no tracking info.

sigh.

uh oh....you makey deh robot upset. *tisk tisk*

i like aquacave and have never had any problems with them; give them some time and im sure they will deliver

+1

I've done a few orders with aquacave with great results.

Did you try calling them? I called once with a question about an order (don't remember what) and they were very helpful.

it just bothers me because i oversee order processing.

today i was in the warehouse from 8 a.m. to 10:00 p.m. making sure every package went out on time.

i placed the order FIVE DAYS AGOOOOO.


ok i'm calm now. thanks.

that is pretty bad.

argh. no tracking

Don't make the red robot angry...

you wouldn't like him when he's angry!

Allocate, pick, pack and ship the order to me

progress!

my card has been charged!

no tracking.

seven days

You're getting owwwnnneeedddd

I had the same problem a few months ago CC charged but no tracking info , I finally called them and my order had already been shipped they had no valid explanation as to why I never got tracking info but I got my order so go figure......

OCHO

their fine, i ordered from them many times with no problems.

Remember patience is key in this hobby.

i'm not worried about not coming... i'm just not happy with the delay.

if i don't get the order tomorrow... another wasted weekend goes by

i have anemones to propagate.

Personally, I don't blame Adin for getting upset. While I agree patience is important, there is no excuse for not communicating with someone. Especially not in this day and age.

in their defense, i shouldn't count the first day. my work address wasn't linked to my credit card. but, i took care of that very quickly

That depends on what you're ordering.

9

This whole thread seems rather silly to me. It was started three days after the order was placed. I'd expect a couple days from order to shipment. If it is a small place, with limited staff (I don't know about Aqua Cave), then maybe up to a week if they are slammed at that time. Only allowing three days (including a delay that you introduced) seems silly. I'd bet it arrives in the next few days. That means that you made an order, introduced a delay into the process, and still recieved it within two weeks. Sounds pretty standard.

The lack of communication would be frustrating, but if they are busy, I could see them putting the emphasis on shipping the order, rather than e-mailing about it.

The daily count is pretty unnecessary. My two cents.

Maybe a mod should close, oh, wait....

Adin knows my history with this kind of thing and I feel he has been wronged when i worked for a sponser we would have all orders shipped same day or the next morning if placed late, but we would alert the customer if there was any delay and even add a few frags if there was a delay, so for a company to wait this long with out shipping is unacceptable if they dont have the product and they need to wait then they should let him know even if it is a one day delay.


so I personaly will make them as a no go when i want to find a few things since they are not ablre to fill a simple order with out problems.

I fixed the address problem the same day I was notified. The change went into effect, instantaneously.

If they were hammered with orders (or an item was out of stock temporarily), I would have completely understood--all I needed was an email stating such. Not that I'm requesting it, but whenever I have a order that is delayed (our fault or not), I immediately upgrade the shipping rate to match the reasonable expectation of the customer.

Enrico sent me tracking yesterday afternoon with a UPS tracking number. The estimated arrival date is July 28. Transit time, I can live with--7 days to process the order is a different story.

And don't give me any nonsense about being a moderator. In the 6+ years I've been doing this, I've never abused my status.

The purpose of the Vendor forum is to allow members to share vendor experiences with the other members. In this thread, I've shared the following crucial information to others, thinking about purchasing from Aquacave.

1. Make sure your ship-to address is linked to your credit card.
2. You may experience delays in receiving your order.

I could have placed the order with MarineDepot and I guarantee you, my order would have been processed, shipped, and into my hands the next day. Instead, I frequently choose to support our smaller sponsors, like AquaCave that keep sites like NR free for all of us.

As I've already mentioned, the equipment I purchased is a vital piece to the system I'm building. I don't know if you've been paying attention, but the odds are, I didn't order a $10 air pump.

In the end, I'm most likely going to place an even larger order with AquaCave on Tuesday... so whatever. Their pricing (with 5% coupon code discount, and free shipping) is excellent.

Now I know what to expect.

everything looks great. thanks aquacave