When do you plan on refunding my $200 for the coral that you shipped in a box without any kind of insulation or movement restraint? You remember, the one that I followed your policy to the T with. I even did what you told me to try in order to save the coral.

So please answer me this one question, when will you issue the refund? The BBB contacted you and you never responded to them either. Why?

It's been almost a year since this has started and you still refuse to follow you policy.

Perhaps never as I have not read to many good things about him. 1yr is plenty of time to make good on his policy. Wish you luck.

Note to self: Potential problems with Mr. Coral.....

whoa.... guess hes no longer on my to shop with list... unfortunate.

Have you tried contacting them directly? They are generally good people. Call them at 301-695-5777

I think Sonny is a genuine person.

I had a piece come to me that died a few days later, and he sent me out a new piece the following week (that one also died so.... maybe fragging and shipping too soon?). He's a good guy to work with, livestock - touch and go in my experience.

i ordered a pricey piece from him a while back. came in alive and healthy. wasn't too thrilled about the packaging, but at least nothing died.

this sounds suspect hmmm?...

Who are you? When did you place the order? Trust me we take care of everyone.

I don't know how well you keep your records but try looking up Unique Transaction ID #8K687762GC1996051 on paypal. I hope that helps you remember. If not I can post the series of emails where I asked for a refund even before you said anything about store credit and my reason why I wanted a refund and not store credit.

I even followed this to the letter:

We guarantee live arrival. However, we are not responsible for shipping delays. In order for a refund to be issued, we must be contacted within 2 hours of delivery and must receive a clear photograph (SPECIFY - OF WHAT??) within 24 hours. Failure by the customer to accept the package on the first delivery attempt will void this guarantee. (straight from your website by the way)

Except I notified you within 15 minutes of package arrival with several photos of the damage cause by your poor shipping practice with that coral, no insulation or anything to keep the coral from bouncing around the box.

You apparently only take care of your customers when they accept store credit. Change your policy to reflect what you actually do , not what you want people think you do.

Damn Sonny you better step your game up, I've actually recommended my customers to YOUR site before.

Just a note to the OP:

The BBB doesn't mean anything other than an accreditation stamp. If it's really an issue, attorney general is usually a better route.

Basically this is how it works:

-You contact BBB and file a complaint.
-BBB contacts the business and says fix it or you don't get our BBB seal of approval
-company says F U BBB
-BBB then contacts company back and says donate *some exorbitant ammount of money* and you get our seal anyway.
-company pays money and gets BBB seal
or
-company doesn't pay money, get's no seal, and goes on their merry way

Sorry for your losses OP.

Best of luck.

The attorney general actually has authority.

So does a address, a plane ticket and a crowbar.

Street justice FTMFW.

Damn that sucks, hope you get it straightened out. I would be pissed!

Win.

Wow Aaron, sorry about the hassle you've been going through. I think you told me about this before. Have you contacted PayPal?

-If it's any consolation, the OP would never lie about the condition of the shipped corals, I know him personally.

Make sure you buy the crowbar after the flight or else check it in. They won't let you bring it as carry on. Otherwise it could delay your corrective actions with some of the airports own corrective actions.

Unfortunately there's no law that specifies that a gaurantee like that means if they don't come through, you get your money back. They can resolve it any way they feel necessary. Maybe store credit isn't convenient to you, but it was at least an option. You should have considered taking it and getting a replacement for what you ordered. If that too was a problem then you could suggest that things aren't working out and you'd like to resolve it in a different manor. Also, keep on him . Call, email, PM on here, whatever. Sometimes people forget things.

Guys, you are only hearing one side of the story!! Trust me on this. I emailed him 30 times trying to work it out and he never gets back to me. Call the store as I have stated to you over and over again. That is all I can do!! Tell the whole story!! Trust me we are hear to please!! Here is the ## once again 301-695-5777

i have never ordered from mr.coral but i heard only ONE other incident dealing with him and it was also a one-sided story. Why is the OP waiting a year before he makes a fuss about it? 2 weeks max for anything and dispute with paypal, not a year.

... and now i will GTFO.

ps: can i haz free coralz now?

Just wanted to say I had a good experience other than a ric detaching from the frag tile.

I also had a good experience with sonny

As everyone knows you can't make every person happy!! However, I went over backwards for him. I emailed him over and over then he would email me like he never read the email. He was a great customer and came in the store all the time and we really got along. There are more issues behind the story here that I will not get into. I just want everyone to know. I'm here to make you happy can we be 100% no but we can sure try. Again, just pick up the phone and call!!! Why not call it been a year!!

I have only had very good customer service from Mr. Coral story sounds one-sided to me!!!!

And yes!! You can have a Free Frag!! Just come on in to the store or place a order!! All of Nano Reef can have a FREEBIE FROM ME on the next one!! Let me make you happy and post right after you get the order!!

Okay, let's get all the facts in full view.

First let's tackle the part about you sending me over 30 emails. I decided to filter through my emails using mrcoral as the keyword. I only received 14 emails, not the 30 that you claim to have sent pertaining to this incident and I hadn't deleted a single one. I can post every one of them here if you want but let me list the dates for you:

July 8, 17, 21, 31, 31
August 12, 12, 19, 26, 26
September 30, 30, 30

September 30th was the last time that I ever heard from you. Now to my count that is ONLY 13 emails. Not even half way to the 30 that you claim to have sent. Where did these other 17 emails disappear to?

Now most of those emails was me trying to ask you about the claim that you supposedly put in to UPS. I directed you to this page which states that it only takes 5 days to cut YOU a check so that you can issue the refund, UPS claims. Now I'm not too sure but it seems to that 4 months is longer than 5 days. I had to repeatedly contact you with regards to the claim. You supposedly put in the claim then disappeared from all contact till I asked you about it. This went on till September 30th where I'd hear nothing from you until I contacted you. Then all of a sudden out of the blue after that large time span had passed, you say that UPS came along and rejected the claim. That's fine, but it is still your responsibility to issue the refund. Or did you get the claim check five days after you put it in and keep it for yourself and refuse to give it back to me.

You need to remember that it was YOUR poor shipping that caused it to perish. No honest shipper would even think to put a coral in three bags tied in a not, put it in a box without any kind of insulation or movement restraint, slap a shipping label on it then ship it out.

Oh and I brought it up here since I hadn't received my refund and I hadn't heard anything from you for a while now on when I am going to receive my refund in accordance with your website. I played by your rules to the letter, time for you to live up to your end of your own rules.

I clearly stated in all of those emails that I did not want store credit. I want a refund.

Why did you not pick up the phone and call? He stated that there was not packing in the box. Nothing? Just the coral? I can tell you one thing when it left here it was packed correct. Do you really think we ship coral just throw it in a box and ship it? This is not the case of course. I would not be in business to long if we did that correct? So something is just not right here and he would never call me and never respond to emails. Sorry I did not count the emails it felt like 30 with nothing back regarding the emails. Why did you just not pick up the phone? Why did you just not stop bye? 1 year later and these made up stories?

I have the box exactly as I received it and I told you how it arrived when I received the box. I questioned you about the packaging when I first emailed you. Shall I post the exact contents of that email for all to read? So stop lying to Nano-Reef and trying to call me a liar. If anything you are the liar for claiming to put in the UPS claim and some of the non-truths that you have put in this thread.

Now why does it take a phone call to get a refund when I CLEARLY stated via email to issue a refund? I think the question is why have you not issued it yet? Why did it take you 4 months to get back to me saying that the ups claim was rejected when UPS clearly states that it takes only 5 days to issue the check?

I tried to get a refund immediately from you not just now. I tried to give you the benefit of the doubt. I decided to let people know that you refuse to issue refunds in accordance with your policy posted on your site.

I can't just stop by all willy nilly, especially since I live over 200 miles away.

Edit: Now address the whole point of this thread and answer the question of why you never issued the refund.

:popcorn:

crackerjacks!

I've been talking to the OP throughout this whole ordeal, and I'm fully confident that he followed your directions exactly as you asked him. The fact that Mr. Coral is slinging mud and trying to make this sound like the OP's fault is horribly unprofessional. He only waited so long because he was waiting on you and was trying to give you the benefit of the doubt Mr. Coral. The guarantee states that he should get his money back so you should stand behind your own standard and refund him.

I know there have been multiple times I would of purchased from you in the last year, but because of this issue I did not. I refuse to do business with places that have poor customer service. I'm sure issues like this loose you more money than what you lost from a simple timely refund.

lmfao

So the board really thinks I shipped just coral in a box to you. No packing at all? Is that even possible? So the coral was just bouncing around? I try to contact you over and over and you never got back to me on the emails I sent to you. Why? We send out 60 packages a week do you really think we pack like that? After all that we were still trying to help you but you never got back to us and never pick up the phone. It is very easy to just pick up the phone. You had a year to do it!! Pick up the phone Tuesday and call us!!! Stop trying to bash us on the boards until you make a call or return a email.

Who is OP?

Hahahahahaha sorry but I just had to. Yes you do ship like that Mr. Coral. I remember I lost every single coral becuase of your shipping method. It was hot and the package had NO ice pack. Came with leaks in the box. It was a small order so it didn't bother me. My friend also lost a big order and file a claim with you but you refuse to give him a refund. This was a year ago also. I don't understand how you can come on here and deny the OP of his claim and give away free frags to nano-reef.com members and thinks everything will be ok.

MR CORAL! YOU ONLY SWNT FOURTEEN EMAILS! NOT THE AFOREMENTIONED THIRTY! THATS A COMPLETE LACK OF COMMUNICATION!

The OP is the original poster (in this case, fish02).

Maybe I'm just being dense, but why do you need a phone call to refund someone's money? Last time I checked you cannot send pics over the phone and your site even lists email as the first form of communication. I do not understand why he hasn't already received a refund. He did everything that you stated for him to do, the coral died, according to your guarantee he should get his money back. Why has his money not been refunded?

OP = Original Poster, starter of the thread.

And I am out, waiting on MR. Coral to ship me corals tomorrow with some packing or maybe none we will see I hope at least there is a box and some bags and some water with salt mixed in.

Not to be a moddy pants but keep it a civilized and constructive conversation, you don't need to be mocking people in here.

Was it packed with no shipping Material also? If you package was damage by the carrier that is another story and was leaking. We now use Fed-EX instead of UPS. We have are policy posted on the site. OP we try to contact when he said there was no shipping material in the box that was a red flag for us. That is impossible. Just a coral in a Box? Just can't happen.



How are the live stock packaged?

Live stock are double-, triple-, or quadruple-bagged to ensure they make it safely. The livestock then are carefully packed into the styrofoam container. As we do not know the local weather conditions in your area, you will need to make the request for a heat pack or an ice pack when you place your order. Again, we do not charge for heat or ice packs.

GUARANTEE :

We guarantee live arrival. However, we are not responsible for shipping delays. In order for a refund to be issued, we must be contacted within 2 hours of delivery and must receive a clear photograph (SPECIFY - OF WHAT??) within 24 hours. Failure by the customer to accept the package on the first delivery attempt will void this guarantee.

oh drama ... I am with you Gerard ... i'll get the peanuts

GTFO noob

Steve, trust me you can sleep tonight knowing that coral is packed right. You will have it in the Am Please post when you get the package!! I would love to see some pics!! Guys there is no way I would pack a coral like OP stated. We were still going to give him a credit he came into the store all the time even when UPS denied the claimed. He just did not contact us anymore and did not call I ask him to call over and over!!!

This is actually one of the more civilized threads of this type that I've seen, and I've seen a lot of them.

now now I was hear first, I slam the door on you

I've only had experience with buy from mr/coral retail but their frag tanks are nice...fish tanks, not so nice

I have received a shipment from you in the past, I am not worried tonight, just reading over some threads and being my goofy self. I have received many coral shipments in the past and they usually are a bag of water, Air in the bag is most of the void fill, then some newspaper and maybe a heat pack. Maybe the OP needed more newspaper but it sounds like the bag may have lost some air even sprung a leak and opened up the void. That I can see happening and the reason for a coral just knocking around in a bag.

But I am going to stay out of that and can only speak for the one shipment from you early 2008 and now tomorrow. Coral sales are tough, so I stick to acrylic.

'moddy pants' lol

I contacted you within 15 minutes of receiving the package from the hands of the UPS delivery person with photos attached. I told you that the coral was in 3 bags tied in a knot without any insulation and movement restraint. It is possible for you to send a coral that way. I have seen it and let you know that when I first contacted you. It wasn't a white box that already had the insulation in the box, it was a brown box without any insulation or other packing material in it. I'll take a photo of the box for you so you can see if you want. I will blur out my address of course I can also show the box to a witness that's a member of this forum to back it up.

I followed your instructions to the letter. You agreed when you supposedly filed the claim. Want me to post the email where you say that you filed the claim thus proving that you agreed that I followed your procedure?

Inorite?

You told me the UPS driver busted up the package!! You said you saw him, just drop in on your porch. That is why we did the claim which they denied. It was shipped in a Cooler by us with packing!! Maybe they damage it and repacked it when they saw it was leaking? We don't ship like that!! After all that we still told you we would give you credit and you did not get back to us.