Maybe they damage it and repacked it when they saw it was leaking?

That's pretty ridiculous imo.

OP, post the pics you sent in the first e-mail. Sounds like many people have received non-insulated packages, but depending on the coral that may not be a huge deal. I have received several non-insulated packages and everything in them turned out fine.

Actually it's not.

Let me ask something.
OP, fish, how amny emails did you get? Cause u said 14, then I only count 13?

OP you said you had took pics as soon as you recieved package.

Why not post those?

Why would you take pic of year old box (if thats what you are talking about doing)?

According to my timestamps, you just joined NR 6 minutes ago. Why would someone join just to make that post? Sounds really odd to me.

So does a address, a plane ticket and a crowbar.

Street justice FTMFW.

According to my timestamps, you just joined NR 6 minutes ago. Why would someone join just to make that post? Sounds really odd to me.

Don't tie that guy into me please!! Don't want to get blame for something else. Look at his IP or something!!

And yes!! You can have a Free Frag!! Just come on in to the store or place a order!! All of Nano Reef can have a FREEBIE FROM ME on the next one!! Let me make you happy and post right after you get the order!!

According to my timestamps, you just joined NR 6 minutes ago. Why would someone join just to make that post? Sounds really odd to me.

I have the box exactly as I received it and I told you how it arrived when I received the box. I questioned you about the packaging when I first emailed you. Shall I post the exact contents of that email for all to read? So stop lying to Nano-Reef and trying to call me a liar. If anything you are the liar for claiming to put in the UPS claim and some of the non-truths that you have put in this thread.

Now why does it take a phone call to get a refund when I CLEARLY stated via email to issue a refund? I think the question is why have you not issued it yet? Why did it take you 4 months to get back to me saying that the ups claim was rejected when UPS clearly states that it takes only 5 days to issue the check?

I tried to get a refund immediately from you not just now. I tried to give you the benefit of the doubt. I decided to let people know that you refuse to issue refunds in accordance with your policy posted on your site.

I can't just stop by all willy nilly, especially since I live over 200 miles away.

Edit: Now address the whole point of this thread and answer the question of why you never issued the refund.

I agree it does look strange.

So ill introduce myself. Been lurking these boards (and learning) for about 4 months now. Setup my my JBJ 12 about three weeks ago, thanks in part to the knowledge i have gained from lurking these boards. So thank you and hello!

There has never been reason to post anything (being total noob). Just absorb like sponge. Until now. Following the thread and I had to jump in on this. I have been thinking of ordering from Mr. Coral myself so i have vested interest.

Sorry for any false accusation then naw707. There have been times in the past where someone creates an alt just to defend themselves. Obviously in this case, it was mere coincidence.

Sorry for any false accusation then naw707. There have been times in the past where someone creates an alt just to defend themselves. Obviously in this case, it was mere coincidence.

If you guys really think we ship that way I would not order from us either.




You would think I would have the Pics of the Box never got them.

Thanks for posting again I was about to get blamed for signing in your name and posting that would of been a good one.

So you don't think he should of called. I assume you are buddies with him you know more info then I do!! I never got anything in the mail. I never got a Phone call. The only emails I ever got was emails from him a year ago not answering mine almost like he was not reading them.

I don't see how a phone call is any better than an email in this case, and as I said with your behavior in this thread I do not think you would be a good person to deal with on the phone. I know nothing more than has been stated in this thread, and I stated in my first post in this thread that I knew him and was somewhat aware of what was going on.

I grew up working in a small business and I have an extremely strong background in customer service because of it. What you are doing is not customer service in the least and it is just plain bad business practice. I'm positive that this thread alone will cost you more than the $200 you need to refund just in potential sales. I know I had about a $400 order planned from you until I heard about all of the issues the OP had, so I ordered somewhere else. The worse part to me is that it is not like this is an isolated issues, there are other people in the thread saying that they had the same problems.

NP, but im not totally on your side anyway.

I would of just given this guy back his money. Just to shut him up if anything.
Pics would be nice.

I don't see how a phone call is any better than an email in this case, and as I said with your behavior in this thread I do not think you would be a good person to deal with on the phone. I know nothing more than has been stated in this thread, and I stated in my first post in this thread that I knew him and was somewhat aware of what was going on.

I grew up working in a small business and I have an extremely strong background in customer service because of it. What you are doing is not customer service in the least and it is just plain bad business practice. I'm positive that this thread alone will cost you more than the $200 you need to refund just in potential sales. I know I had about a $400 order planned from you until I heard about all of the issues the OP had, so I ordered somewhere else. The worse part to me is that it is not like this is an isolated issues, there are other people in the thread saying that they had the same problems.

So I just should not defend myself? I should just agree that I shipped a Coral like that? Not going to happen!!